Team Lead, Inventory & Shipping
About The Position
The Inventory and Shipping Team Leader oversees daily shipping operations in a high-volume made-to-order pick-pack environment, ensuring timely and accurate order fulfillment. This role provides leadership and guidance to the shipping team but does not entail direct people leadership responsibilities. The Shipping Team Lead monitors key performance indicators (KPIs) and drives efficiency in shipping processes. The Shipping Team Lead collaborates with supervisors and cross-functional departments to maintain quality standards and continuous improvement initiatives.
Requirements
- High school diploma or GED require
- Advanced knowledge of shipping processes, materials, and best practices
- Proficiency in SAP, shipping software, and inventory management systems
- Ability to role model best practices and continuous improvement mindset
- Ability to multitask, prioritize workloads, and problem-solve in a fast-paced environment
- Keen eye for detail and commitment to accuracy in documentation and inventory tracking
- Ability to collaborate effectively with cross-functional teams
- Understanding of Lean Manufacturing and Six Sigma principles (Six Sigma Yellow or Green Belt certification a plus)
- Professional English proficiency (speaking, reading, writing)
- Must be physically able to stand for long period and lift up to 45 lbs as needed
- Minimum 5-7 years of experience in shipping, logistics, or related field
- 2+ years of experience serving in a Team Lead position or key resource in a team environment.
Nice To Haves
- Six Sigma Yellow or Green Belt certification a plus
Responsibilities
- Coordinate the work of the shipping team to achieve daily operational goals under the guidance of the supervisor
- Ensure accurate picking, inspecting and verification of customer orders prior to shipment
- Monitor and report shift KPIs and ensure adherence to established shipping procedures
- Support oversight of packaging processes, ensuring shipments comply with documentation and labeling requirements
- Manage inventory of shipping materials, conducting stock checks and coordinating replenishment
- Conduct regular cycle counts to ensure inventory accuracy and support effective stock management
- Troubleshoot order processing issues using SAP and shipping software to prevent delays
- Implement and enforce Lean Manufacturing and Six Sigma methodologies to optimize processes
- Participate in continuous improvement activities, including but not limited to Kaizen events, ensuring engagement and representation from the shipping team
- Review, edit, and update standard operating procedures (SOPs) for shipping operations
- Conduct workplace safety and 5S audits to maintain compliance and a safe work environment
- Train and mentor new shipping associates, ensuring adherence to best practices and company policies
- Support quality assurance by investigating packaging or labeling issues and collaborating on solutions
- Ensure compliance with local and global Quality Management System (QMS) standards
- Assist in internal and external audits as required
- Support resolution of escalated customer complaints related to shipping inaccuracies or damages
- Act as point of contact for internal teams and vendors regarding shipping updates
- Perform additional duties assigned by the supervisor or site leadership as needed
- This position requires participation in a Saturday work rotation with team members. Employees will be scheduled to work approximately two Saturdays per month, subject to operational needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Miscellaneous Manufacturing
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
