Chef.fe d’équipe - Expedition | Team Lead - Expedition

Altitude Sports

10d

About The Position

Altitude Sports is a Montreal-based leading ecommerce retailer in Canada, working and playing at the intersection of fashion and the outdoors. Founded in 1984, the company offers best-in-class advice on premium gear and technical apparel, a members-only benefits program, and a curated selection of products for outdoor adventures and urban pursuits. Our team is united by a passion for excellence, bringing together diverse talents and interests. Despite our growth, we remain true to our roots as the local shop nearly 40 years ago. Dedicated to sustainability, we strive to minimize our environmental impact, ensuring our love for the outdoors is matched by our commitment to preserving it.

As Expedition Team Lead, you will work closely with the supervisors of your department to ensure operational processes are respected by all employees. You will specifically oversee picking, sorting, shipping, problem-solving, and employees.

Requirements

• 1 to 3 years of experience in e-commerce or a fast-paced work environment.
• At least 1 year of experience as a team lead in a fast-paced work environment.
• Diploma in Logistics/Operations or equivalent work experience.
• Intermediate or advanced proficiency in Excel.
• Comfort with technological platforms and an ease of learning related to them.
• Comfortable with a flexible work schedule, motivated, talented, and ready to go the extra mile to serve our customers.
• Bilingual (French and English), both verbal and written.

Responsibilities

• Act as a resource person, emphasizing the importance of quality standards and compliance with safety measures.
• Meet daily objectives as assigned by the shift supervisor.
• Supervise a small team of clerks in their operational tasks (picking, sorting, shipping) and take charge of ad hoc tasks.
• Ensure the planning and daily adjustment of the hours necessary to process the workload under your charge.
• Monitor service levels for certain tasks and take action when necessary.
• Take charge of complex or abnormal problem-solving tasks.
• Act as a bridge between the warehouse and other departments to manage exceptional cases.
• Ensure the training of new incoming clerks on the processes under your daily charge.
• Identify high-potential clerks, offering them training and development opportunities to increase their skills.
• Demonstrate dynamism and creativity with suggestions to contribute to the company's operational excellence, and recognize your team's successes.

Benefits

• Discounts on outdoor and fashion brands for you and your family
• Full access to Telemedicine services
• Comprehensive health and dental coverage
• 5 Personal Days
• Learning and development opportunities
• A chance to participate in social committees, sports teams, group outings and contests

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree