Team Lead, Event Technology

First Global Management Services, Inc.•Jersey City, NJ

13d•$100,000 - $140,000•Hybrid

About The Position

In this role, the Team Lead, Event Technology is responsible for collaborating with the Team Manager, Event Technology for a dedicated account, understanding the strategic approach to the client account, while providing on-the-ground insight into the client business and potential opportunities. This role will manage several company and client initiatives at a time, supporting C-level and senior stakeholders and will also be responsible for key business relationships and team management.

Requirements

8-10+ in Event Technology and Attendee Management
Bachelor’s Degree preferred
Proficient programming skills of HTML and CSS is beneficial
Strong proficiency with registration website platforms such as Cvent, Bizzabo, Certain, Qualtrics or other registration website platforms
Onsite event registration experience
Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms
Strong proficiency with Microsoft Office – specifically with Excel (i.e. comfortable with VLOOKUP function) and PowerPoint
Advanced project management skills with the ability to manage multiple projects simultaneously
Excellent written and oral communication skills at all levels
Extensive industry knowledge of new suppliers, services, and best practices
Strong client management skills with the ability to influence and lead by example, fostering a positive environment
Strong ability to create best practice and take on new initiatives independently
Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever-changing demands and different client work styles
Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
Work intelligently and ensure that the Team Manager is aware of problems or issues which negatively affect productivity
Strict and accurate adherence to company’s time tracking policies and systems
Ensure knowledge is shared within the team through positive communications
Work on ad hoc requests from clients as required
Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings

Responsibilities

Collaborate with the Team Manager to understand the strategic approach to the client account, providing on-the-ground insight into the client business and opportunities, while offering input on key challenges and driving the business with a strong understanding of the larger organizational picture
Mentor and develop 5-12 direct reports, conducting performance development conversations and managing the process
Oversee the team's workload, ensuring a clear understanding of capacity and pressure points through regular 1:1 meetings. Field questions and offer advice to team members to assist with creative problem solving and knowledge sharing. Manage vacation schedules and approve monthly expenses.
Ensure the team maintains strong, positive relationships with clients.
Collaborate with the Team Manager to ensure development opportunities, effective business coverage, and continuity, including succession planning.
FIRST ambassador; participate and engage with FIRST initiatives and extracurricular where possible
Lead and motivate the team to work efficiently, fostering positive communication and an open, inclusive environment that ensures good team morale.
Liaise with the Team Manager and P&C team on talent development and recruitment for open direct report roles, while overseeing the onboarding and offboarding processes.
Active training and development of the FIRST Team. Encourage direct reports to be knowledgeable of best practices, new suppliers, services, and venues and to be proactive with ideas and creative solutions
Liaise with stakeholders to refine workstreams for efficiency, meet evolving business requirements, and proactively assist with ad hoc projects, troubleshooting problems and optimizing workflows, particularly during periods of change
Refine and drive best practice; ensure team adheres to firm’s SOP and compliance requirements
Manage up; raise and escalate potential concerns and successes to management on a regular reporting basis
Project oversight of event registration websites, app builds and all technological aspects of our events, providing more junior team members with project guidance
Innovate and keep up-to-date on all emerging technologies and trends and ensure team members are informed
Work alongside other Team Leads to manage relationships with technology suppliers including the negotiation of contracts
Assist with managing Event Technology staffing requests, considering individual team members capacities and capabilities
Responsible for capacity management and flagging when scalable resources are needed
Delivery of consistent service excellence across multiple clients’ relationships and assigned projects, and pro-actively encourage quality improvement
Take the lead in the deepening of client relationships through pro-active professional consultation and advice where applicable
Build excellent relations with clients through positive, precise, clear verbal and written communications
Deepen client relationships through increased service range innovation
Work seamlessly with key internal partners and stakeholders on event deliverables and to understand and drive event objectives forward; consistently maintain excellent client relations even in challenging situations
Travel for on-site management when necessary

Benefits

Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
401 (k)
Five Flexible Spending Accounts Options
Generous Paid Time Off Allowance
Employee Assistance Program (EAP)
Life, Disability & Pet Coverages
Wellness Stipend
Mobile Phone Allowance
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
Aura Identity Theft Protection
Discretionary Bonus Structure
Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.