Team Lead, Event Producer

CCL Greater China•Greensboro, NC

6d•$21 - $27•Hybrid

About The Position

The Team Leader, Event Production works with the Manager, Event Production to support performance management, mentoring and coaching of an assigned team of Event Producers. The Team Leader is responsible for ensuring consistent knowledge of CCL’s process, procedures, and systems. The Team Leader will assist with onboarding new Event Producers to ensure they are prepared to produce Client events and create a positive client and delivery team experience. Team Leaders also produce face-to-face and live online events.

Requirements

Business Acumen: Understands the connection of their work to the organization's overall financial health. The quality of insight – being able to visualize what should be done to achieve the smooth and flawless execution of events ensuring a successful participant experience.
Virtual Leadership: Strong interpersonal skills; ability to articulate clear expectations and ensure team alignment; commitment to regular and meaningful communication; willingness to invest in relationships; grant and engender trust easily, leverages technology to create connections; collaborative culture builder.
Process Discipline: Understands process as critical to ease of execution, client satisfaction, and innovation. Always conscious of the processes; holds team accountable to process; reports process conflicts and/or issues; is accountable for the results of their actions (good or bad); take ownership to shows others that they can trust you to do the right thing.
Client Focus: Creates a “customer first” environment to ensure a superior clients experience; understands without clients there is no CCL; anticipates client's needs and issues and can prioritize appropriately; builds a strong professional relationship with the client; provides timely communication and relevant information to meet client needs.
Learning Agility: Seeks out experiences that may change perspective or provide an opportunity to learn new things; enjoys experimentation, being curious and effectively dealing with the discomfort of change; pursues, responds to and uses feedback; views failures and mistakes as an opportunity to learn; focuses on what is possible, removes barriers; is persistent, focused, patient, and respectful even during stressful situations.
Digitally Savvy: Use information in various digital formats effectively and efficiently to perform job tasks; evaluate the quality, relevance, usefulness, validity, and applicability of digital information; interpret, analyze, summarize, compare digital information.
Bachelor’s degree preferred or operations support, or other relevant experience.
Minimum of one year in CCL’s Event Producer role.
Strong knowledgeable of CCL’s Processes, procedures, and systems.
Strong skills in Microsoft suite applications (Word, Excel, PowerPoint, MS Teams, OneDrive) required.
Acute attention to accuracy, detailed and analytical in all aspects of responsibilities.
Some Travel Required.

Nice To Haves

Depending on the region of support, the ability to speak and write in Spanish may be preferred/required.

Responsibilities

Provides daily direction to team members including training, work assignments, and problem solving. Ensures appropriate communication occurs.
Responsible for developing and mentoring staff. Provide guidance on how to perform various tasks and navigate the organization. Provides regular performance feedback.
Facilitates regular check-ins with team members to offer support and ensure a high level of performance.
Ensures their team members are knowledgeable of CCL’s processes, procedures, and systems.
Works with subject matter experts across CCL to ensure Event Producers have the most up to date information.
Responsible for onboarding new Event Producers through mentoring and feedback.
Assists Event Production leadership and scheduling in determining when new hires’ on-boarding is complete.
Works with other key groups to prepare all needed materials and supplies for events.
Coordinates event logistics including room setup and breakdown, experientials, AV equipment and other technology used in program. Serves as the logistical liaison for participants and the delivery team.
Communicates regularly with delivery team to provide status updates and to highlight potential issues.
Analyzes participant data for peer and staff feedback assignments and/or participant groupings based on program criteria.
Serves as principal day-to-day contact for the delivery team during delivery. Responsible for in depth knowledge of operating procedures for tablets, PC equipment, multiple databases, and proprietary systems.
Responsible for event closure, participating in debriefs, documenting quality issues, ensure 100% evaluation completion, breakdown physical classroom space, return unused inventory, process and email evaluation report to delivery team, resolve and close out any open participant issues (e.g., request for a new coach, assessment rescore, emailing specific documentation, etc.).
Participates in event rehearsals as needed for Live Online events.
Transforms live online training into a trouble-free, fast moving, interactive event that keeps learners involved and the facilitator on track.
Sets up the virtual classroom, ensures session is launched prior to event start time, and makes certain participants have the correct information to get into the event.
Troubleshoots technical issues behind the scenes while the facilitator keeps the flow of the course moving forward.
Monitors chat window and answers questions that might arise. Alerts facilitator of questions requiring their attention/response.
Manages breakout rooms to ensure everyone is on task during activities and keeps time checks with facilitators.
Create and launch polls, whiteboards, and manage any other interactive tools needed in the event (including 3rd party tools).