Team Lead Direct Support Professional

Candeo•West Des Moines, IA

just now•$16•Onsite

About The Position

We are seeking compassionate and dedicated individuals to join our team. We are committed to nurture an inclusive culture and a learning-based work environment to our employees. In this role, you will create a safe, positive, and encouraging environment for our clients, supporting them in various tasks while promoting their independence. Your responsibilities will include assisting with self-care, medication compliance, meal preparation, housekeeping, and more. You will also help clients develop decision-making skills, schedule and attend appointments, and engage in their community. We offer a highly inclusive, supportive and collaborative environment with approachable leadership and opportunities for professional growth and development. The new work schedule features 12-hour shifts with a 3 or 4-day work week, allowing for full-time work with up to 16 days off per month, and the option to pick up extra shifts.

Requirements

Empathy and Compassion: Ability to understand and share the feelings of others, providing emotional support and encouragement
Patience: Ability to remain calm and patient, especially in challenging situations.
Communication Skills: Strong verbal and written communication skills to interact effectively with clients, families, and team members.
Problem-Solving Skills: Ability to think critically and resolve conflicts or emergencies efficiently.
Adaptability: Flexibility to adjust to changing client needs and situations.
Attention to Detail: Meticulous in maintaining accurate records and following care plans.
Teamwork: Ability to collaborate with other professionals and support staff.
Independence: Capable of working unsupervised and making sound decisions.
Organizational Skills: Strong ability to manage time, appointments, and documentation effectively.
Education: High School Diploma or GED required.
Experience in working with individuals with disabilities and mental health is must
Valid Class C Iowa Driver’s License.
Proof of Automobile Insurance.
Must pass required background checks.
Access to a reliable computer and internet for documentation, or ability to travel to a location with access.
Strong interpersonal skills, compassion, and sensitivity while maintaining professional boundaries.
Ability to follow detailed Individual Support Plans.
Proficiency in Microsoft Office and basic computer skills.
Ability to work independently and demonstrate reliability in attendance and punctuality.

Responsibilities

Ensure services to client meet the highest quality possible
Ensure that client budgeted hours are provided
Support staff to understand and implement client’s care plan
Ensure effective relationships between all stakeholders of the organization (clients, staff, P/G/A’s, case managers, etc.)
Be responsible for the accuracy and timeliness of all documents and reports relating to the position
Ensure clients are educated and empowered to make choices about services
Demonstrate knowledge, understanding, and implementation of the client’s Life Plan, in accordance with client’s preferences
Follow established safety practices and procedures to ensure a safe and healthy environment for clients and the organization
Work effectively within a team to enhance service delivery
Respect the right to privacy of the client, and confidentiality requirements of Candeo
Use initiative to think creatively, learn, and grow
Model and use good decision-making skills and accesses appropriate resources to assist in developing quality services for clients
Attend organizational and client-specific training and provide documentation of certifications required for employment with Candeo
Comply with documentation policies by submitting accurate and timely paperwork including progress notes, billing sheets, time sheets, expense logs, and other required reports
Maintain documentation of services provided that clearly and legibly reflects the client’s goals, staff intervention and support, client response and progress made