Team Lead, Customer Success Manager

Aspire

2d • $115,000 - $135,000 • Remote

About The Position

Aspire.io is the world’s first word-of-mouth commerce platform that leverages your brand’s ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results across paid, owned, and earned channels. Since 2014, Aspire’s industry-leading software platform, combined with our award-winning Agency Services team, has served household names such as M&Ms, Keurig, Samsung, HelloFresh, Dyson, and many other high-growth ecommerce companies while paying out $100M to creators around the world.

We're seeking an experienced Team Lead, Customer Success Manager to join our team in a dual capacity: managing a high-value portfolio of enterprise accounts while providing leadership and coaching to our Sr. Customer Success Manager team. This role is ideal for a seasoned CSM professional ready to expand their impact through both direct account ownership and team development.

Requirements

• 5+ years of experience in account management, sales, or customer success within a SaaS business managing renewals
• 1+ years of people management experience in account management, sales, or customer success
• Proven ability to drive retention and expansion through strong commercial acumen and strategic account planning
• Demonstrated track record managing enterprise accounts in a B2B SaaS environment
• Experience coaching or mentoring Customer Success team members with demonstrated ability to elevate team performance
• Strong business acumen with the ability to identify growth opportunities and drive revenue outcomes
• Excellent relationship-building skills with both customers and internal stakeholders
• Strategic thinker who can balance hands-on account management with team leadership responsibilities
• Collaborative partner who thrives in cross-functional environments
• Process-oriented with a passion for operational excellence and continuous improvement

Nice To Haves

• Experience working in marketing technology and/or influencer, affiliate, or performance marketing
• Experience selling or expanding services into professional services or agency business models

Responsibilities

• Own and manage a portfolio of parent enterprise accounts valued between $800K and $1M, with renewals distributed across all four quarters
• Serve as the primary strategic advisor and trusted partner for your accounts, driving retention, satisfaction, and growth
• Identify and execute expansion opportunities within your portfolio
• Build strong, collaborative relationships with our Agency Services team to optimize outcomes for Hybrid accounts and identify opportunities to expand enterprise accounts into hybrid partnerships
• Coach and mentor a team of Customer Success Managers on account strategy, growth initiatives, and best practices
• Lead weekly account reviews to track progress toward key outcomes: retention, expansion, and attributable revenue generation
• Support CSMs through customer escalations, complex renewals, and strategic planning challenges
• Provide constructive feedback and performance insights to help team members continuously improve and succeed
• Partner with leadership to identify and implement process improvements that enhance operational efficiency
• Optimize team workflows to drive customer retention and elevate the overall customer experience
• Document and champion scalable best practices across the Customer Success organization
• Collaborate with the VP of Customer Success to synthesize customer feedback and communicate insights to Product, Sales, and other cross-functional teams
• Influence product roadmap and strategic direction based on customer needs and market trends

Benefits

• Comprehensive Benefits – Full health, dental, and vision insurance to keep you covered.
• Remote Work Flexibility – Thrive in a high-energy, high-performing team—all from the comfort of your home. We provide support for your internet and home office setup.
• 401(k) Plan – Save for your future with our competitive 401(k) retirement savings plan.
• Flexible PTO – Recharge and take time off whenever you need with our flexible paid time off policy.
• Paid Parental Leave – Four months of fully paid leave for new moms and dads—one of the best policies in the industry.
• Ongoing Training & Development – We invest in your growth with customized training, coaching, and career acceleration opportunities—while building clearer, more defined career paths. Plus, take advantage of our annual education stipend to keep learning on your terms.
• End-of-Year Break – We typically close between Christmas and New Year’s to give everyone time to unplug and recharge. Availability may vary by team based on workload and customer support needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed