Team Lead, Customer Success Associates

Ontra

13h • Remote

About The Position

Ontra is seeking a Team Lead, Customer Success Associates reporting to our Vice President, Customer Success, CA.
For this job, we are currently only hiring candidates based in the United States. For more information on where we employ, please see below.
We’re looking for someone excited to lead and mentor our CSA team, enhance customer relationships by optimizing their experience with the Contract Automation product, and drive continuous improvement within the Ontra suite of products.
If you are someone who possesses the skills to inspire and develop team members, coupled with exceptional organizational talents to navigate a fast-paced environment, we’d love to get to know you!

Requirements

• 2 or more years of experience in enablement, project management, customer success, or people management roles.

Nice To Haves

• Familiarity with Gainsight or similar customer success software is preferred.
• Experience in the legal technology or financial technology sectors is highly advantageous.
• Ideally skilled in using tools such as Jira, Salesforce, and Zendesk.

Responsibilities

• Team Leadership: Lead and mentor a team of early-career associates, providing actionable feedback to support their professional growth and development.
• Process Improvement: Identify and implement potential enhancements in processes using a solutions-focused approach to drive efficiency and effectiveness.
• Technology Utilization: Employ tools and technology to enhance workflow visibility and streamline team operations for optimal results.
• Quality Assurance: Ensure the CSA team delivers high-quality, consistent, and accurate output, collaborating with Customer Success Managers and enablement teams to address and close identified gaps.

Benefits

• Remote-first by design, with regular in-person gatherings and hub spaces in NYC, Santa Barbara, and London
• Twice yearly team offsites for in-person collaboration
• Paid flexible time off policy
• Paid parental leave and benefits
• Employer-supported retirement contributions, varying by country
• Monthly phone and internet reimbursement
• Pick Your Perk stipend to spend on what matters most to you, from well-being and gym memberships, to home office setup, student loans, pet care, and more
• Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
• Various options for medical, dental, and vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed