Team Lead, Customer Service (Scripps)

R1 RCM

5d • $18 - $29

About The Position

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Team Lead, Customer Service, you will help build new projects while assisting with escalated cases. Every day you will, Prepare, analyze, and provide daily, weekly, and monthly productivity metrics. To thrive in this role you must, develop and coach team members in skills and process to promote quality. Here’s what you will experience working as a Team Lead, Customer Service: · Assist in establishing and implementing departmental initiatives. · Measure and monitor staffing levels, assign duties and responsibilities as appropriate. · Complete performance evaluations, track time and attendance. · Troubleshoot and resolve issues with client concerns with a sense of urgency. · Train and educate staff on new process changes.

Requirements

• High School Diploma or GED, preferred
• Minimum 3 years’ experience

Responsibilities

• Assist in establishing and implementing departmental initiatives.
• Measure and monitor staffing levels, assign duties and responsibilities as appropriate.
• Complete performance evaluations, track time and attendance.
• Troubleshoot and resolve issues with client concerns with a sense of urgency.
• Train and educate staff on new process changes.
• Prepare, analyze, and provide daily, weekly, and monthly productivity metrics.
• Develop and coach team members in skills and process to promote quality.
• Help build new projects while assisting with escalated cases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED