Team Lead – Customer Service & Sales

AO Globe Life • Naperville, IL

82d

About The Position

At AO Globe Life, we’re dedicated to empowering our team to make a real impact every day by delivering exceptional service and innovative life insurance solutions that secure families’ futures. We’re looking for a customer-first representative to join our dynamic Illinois team. If you’re passionate about delighting customers and driven to excel, this is the opportunity you’ve been waiting for!

Requirements

• 1-2 years of proven experience in supporting client success, preferably in a customer service setting.
• Excellent written and verbal communication abilities.
• A positive, proactive attitude with the capacity to address and resolve customer issues effectively.
• A passion for delivering exceptional service and delighting customers at every interaction.
• Strong time-management and prioritization skills to manage multiple tasks in a dynamic environment.

Responsibilities

• Manage Inbound Communications: Answer incoming calls and emails, addressing customer questions, requests, and issues with professionalism and care.
• Consult on Customer Success: Advise customers on how to best leverage our life insurance products and services based on their unique needs, ensuring they have the right solutions.
• Maintain Product Expertise: Serve as a trusted product expert by keeping your knowledge accurate, up-to-date, and strategically aligned with our offerings.
• Resolve Customer Pain Points: Address complaints and concerns with effective, positive solutions that enhance overall customer satisfaction.
• Build Lasting Relationships: Foster enduring, trust-based relationships by consistently delivering above-and-beyond service.

Benefits

• Flexible Work Arrangements: Enjoy a flexible schedule with options for remote work or in-office collaboration with our Illinois team.
• Competitive, Performance-Based Compensation: Benefit from performance-based pay, enticing bonuses, weekly pay, and a comprehensive benefits package covering medical, dental, and prescription care.
• World-Class Training & Mentorship: Gain access to ongoing, high-quality training led by experienced mentors.
• Career Growth & Advancement: Begin your journey as an agent and customer service representative, with opportunities to transition into management and leadership roles.
• Supportive Environment: Join a team that values your contributions and is dedicated to both your professional and personal success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level