Team Lead, Customer Engineering (SRE) - Data Security

Proofpoint•Pittsburgh, PA

About The Position

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact We are looking for an experienced Team Lead, Customer Engineering to own the operational success of DSPM in customer environments. This role is responsible for ensuring reliability, scalability, and predictability of the platform in production, while acting as a direct technical advisor to customers during deployments, escalations, and ongoing operations. This is a hands-on technical leadership role that blends systems reliability, observability, and customer-facing engagement. The Team Lead will build and guide a small, senior Customer Engineering team focused on making the existing product function reliably in real-world customer environments and ensuring customers clearly understand what is happening, why, and what comes next. The role sits at the intersection of Engineering, Product, and customers, with accountability for both technical outcomes and customer confidence.

Requirements

8+ years of experience in SRE, DevOps, Platform Engineering, or senior Technical Support roles
2+ years of technical team leadership or mentorship experience
Strong hands-on experience operating cloud-native systems on AWS
Proven experience debugging complex, distributed systems in production
Demonstrated ability to communicate clearly and directly with customers in high-pressure situations
Strong written communication skills, including customer-facing summaries and internal technical documentation
Experience managing customer escalations end-to-end, from diagnosis through resolution

Nice To Haves

Experience in customer-facing roles supporting enterprise SaaS platforms
Background in security, data platforms, or regulated environments
Experience translating technical constraints into clear customer guidance

Responsibilities

Own operational health and reliability of DSPM across customer environments
Act as a senior technical point of contact for customers during escalations and complex issues
Lead technical investigations and clearly communicate findings, impact, and resolution plans to customers
Serve as a trusted advisor on deployment architecture, operational readiness, and platform limitations
Define and maintain operational health signals and dashboards for customers and internal teams
Provide structured, written feedback to Product and Engineering based on production and customer experience
Lead and mentor a team of Customer Engineers with high standards for technical and communication quality