Team Lead, Customer Development Representative - Austin (Hybrid)
About The Position
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: Hybrid role balancing elite individual performance (70-80%) with team management (20-30% / 4-6 hours weekly). Bridges SDR/CDR team and leadership, driving personal quota and team success through coaching, operations, and accountability.
Requirements
- 6+ months as SDR/CDR at CrowdStrike (preferably Sr. SDR/CDR experience)
- 90% or higher rolling 6 month attainment, with consistent KPI achievement
- Demonstrated coaching ability and leadership qualities
- Strong organizational and communication skills
Nice To Haves
- Team leadership experience
- Process innovation track record
- Deep CrowdStrike knowledge
Responsibilities
- Consistently exceed personal quota and attainment goals
- Maintain superior daily KPI performance as team benchmark
- Execute strategic prospecting campaigns and build high-quality pipeline
- Collaborate effectively with AEs; operate with complete autonomy
- Coordinate team scheduling, coverage, and departmental programs (SPIFFs, contests, call blocks)
- Run enablement sessions and lead team wrap-up meetings
- Provide management coverage when SDR/CDR Manager is absent
- Serve as first point of contact for SDR/CDR support needs
- Actively seek coaching opportunities, including regular cold call monitoring
- Provide structured, ongoing coaching to all team members
- Lead new hire onboarding and develop struggling SDRs/CDRs with targeted plans
- Share best practices and model elite prospecting behaviors
- Hold team accountable for daily KPIs and activity metrics
- Ensure forecasting accuracy and updated opportunity notes
- Monitor performance trends, address issues proactively
- Track and report team metrics; implement corrective action plans
- Drive positive energy, collaboration, and team morale
- Contribute strategic ideas for process improvements
- Foster culture of excellence and accountability
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
