Team lead, Customer Care
Iron Mountain•Norcross, GA
453d
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About The Position
The Customer Care Team Lead at Iron Mountain is responsible for managing the distribution of work among team members, monitoring performance and productivity, and ensuring high-quality customer interactions. This role involves providing support and training to team members, conducting coaching sessions, and addressing any performance issues to maintain service level agreements (SLAs). The position plays a crucial role in enhancing customer satisfaction and operational efficiency within the Customer Services & Support Group.
