Team Lead, Credit

LendingClub • Lehi, UT

1d • Hybrid

About The Position

Here at LendingClub, we take pride in helping our customers through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are excited about their career, inspired by our vision and embody our values. In this role, you’ll have the opportunity to empower our frontline by helping them provide best in class service through three simple principles: “Build a Relationship, Make it Easy, and Think Ahead” Our mission in Credit is to make quick, accurate decisions on whether or not borrowers meet the credit requirements for a loan with Lending Club, and we are committed to providing exceptional customer service. We have a highly metrics-driven management approach, a strong data and testing mentality, and an eye toward using new technology to improve our processes.

Requirements

• 2+ years of experience supervising a team in a fast-paced, volume-focused operation
• Previous customer service experience
• Ability to drive constant process improvement and apply innovation in a fast paced, evolving environment
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills with strong attention to detail
• High School Diploma or GED required

Nice To Haves

• Experience in consumer lending preferred, but not required
• A four-year college degree preferred

Responsibilities

• Supervise a team of 10-15 Credit Specialists responsible for reviewing personal loan applications.
• Monitor and improve the interaction with borrowers via phone and electronically to verify identity, income, and employment, and answer any questions regarding their loans.
• Ensure compliance with Lending Club credit policies and procedures.
• Ensure the highest level of customer service and quality.
• Handle escalated customer communication when needed.
• Lead projects to improve customer satisfaction, operational efficiency, and work quality.
• Maintain a fast paced, innovative, collaborative, and customer focused work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees