Team Lead, Contracts Support - Commercial Payments

Commerce Bank

110d • $70,500 - $83,000

About The Position

The main purpose of this job is to lead the contracts team and build relationships with Sales and Account Manager leadership as well as the other teams that support contract work. The role involves acting as a key point of contact for engaging in projects, new products, or consolidation of contract roles on the team. Responsibilities include identifying, designing, and implementing process improvements, improving and maintaining procedures, leading the pricing approval process, and designing reporting. The position also supports sales and account management teams in a client-facing manner, acting as a key liaison with legal, compliance, and credit to reduce contract turnaround times. The role requires leading projects with technology teams to automate contract signing and ensuring the team meets or exceeds identified Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Additionally, the position involves fielding escalated client issues, implementing additional contracting processes, clarifying and documenting team processes, and providing various measurements and team value reporting. The candidate will participate in product and workflow projects as a subject matter expert and help business leaders identify desired outcomes and develop technical improvements/tools.

Requirements

• Strong knowledge of the contract management/creation field, including best practices
• Ability to grasp performance indicators of the business and current trends affecting operations
• Proven ability to develop and coach team members to achieve results through collaboration
• Self-starter with strong decision-making skills and effective communication abilities
• Ability to remain adaptable and resilient with a positive outlook
• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook
• Bachelor’s degree in business administration, accounting, finance, or equivalent experience required
• 3+ years experience in commercial payments or accounts payable/contracting department required
• 4+ years banking experience required
• 1+ years leadership experience preferred

Responsibilities

• Act as key point of contact to engage in projects, new products, or consolidation of contract roles on the team
• Identify, design, and implement process improvements and new processes
• Improve and maintain procedures, lead pricing approval process, and design reporting
• Support sales and account management teams in a client-facing manner
• Act as key liaison with legal, compliance, and credit to reduce contract turnaround times
• Lead projects with technology teams to automate contract signing and additional tools
• Ensure team meets or exceeds identified KPIs and SLAs
• Field escalated client issues
• Implement additional contracting processes and consolidation as defined
• Clarify, improve, and document team processes and procedures
• Develop and provide various measurements and team value reporting
• Participate in product and workflow projects as a subject matter expert
• Help business leaders identify desired outcomes and develop technical improvements/tools
• Oversee department workflow and communicate decisions, priorities, and relevant information
• Provide guidance to team members on departmental projects/issues
• Perform other duties as assigned

Benefits

• Employer sponsored health, dental, and vision insurance
• 401(k)
• Life insurance
• Paid vacation
• Paid personal time
• Career development
• Education assistance
• Voluntary supplemental benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees