Team Lead - Content Moderation - on site in New Braunfels, TX

Taskus • San Antonio, TX

240d

About The Position

As a Team Leader at TaskUs, you will be responsible for managing the day-to-day operations of your team, ensuring that each teammate delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs). You will coach and manage your teammates, acting as a bridge between them and other departments. Your role will involve planning, organizing, and handling responsibilities to drive performance and provide the best customer experience. You will conduct team huddles, coaching sessions, and recognize weaknesses to offer solutions for improvement. Additionally, you will create reports on your team's performance and manage any issues that arise, including HR-related matters. This position requires creativity in problem-solving and effective communication with both your team and management.

Requirements

• Proven experience in a leadership role.
• Strong organizational skills and ability to handle responsibilities.
• Excellent communication skills.
• Ability to drive team performance and provide constructive feedback.
• Experience in creating performance reports.

Nice To Haves

• Experience in customer service or content moderation.
• Familiarity with performance management systems.
• Background in coaching or training.

Responsibilities

• Manage the day-to-day planning and operations of the team.
• Ensure teammates deliver on their Service Level Agreement (SLA) and achieve Key Performance Indicators (KPIs).
• Coach and manage teammates, providing guidance and support.
• Conduct team huddles and coaching sessions.
• Recognize weaknesses in team performance and offer solutions for improvement.
• Create reports on team performance and document client feedback.
• Manage issues that arise, including HR-related matters.
• Act as a liaison between management and the team.

Benefits

• Competitive industry salaries.
• Comprehensive benefits packages.
• Wellness programs and initiatives.
• Opportunities for internal mobility and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree