Team Lead - Content Moderation - on site in New Braunfels, TX

Taskus • San Antonio, TX

299d

About The Position

As a Team Leader at TaskUs, you will be one of the leaders of your department, responsible for providing the best customer experience to clients. Your role will involve driving the performance of your teammates to ensure they continuously hit their goals. You will coach and manage the teammates under your supervision, acting as a bridge between them and other departments. Your responsibilities will include managing day-to-day planning and operations, ensuring that each teammate delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs). You will also be responsible for training and developing your team through team huddles, coaching sessions, and recognizing weaknesses to offer solutions for improvement. Additionally, you will create reports on your team's performance and document feedback from clients, manage issues that arise, and act as a liaison between management and your team.

Requirements

• Strong leadership and management skills.
• Ability to drive team performance.
• Excellent communication skills.
• Organizational skills and ability to handle responsibility.
• Experience in coaching and developing team members.
• Ability to create performance reports.

Nice To Haves

• Experience in customer service or related fields.
• Familiarity with content moderation.
• Background in mental health awareness and support.

Responsibilities

• Drive the performance of teammates to achieve goals.
• Coach and manage teammates under your supervision.
• Manage day-to-day planning and operations of the team.
• Ensure teammates deliver on their Service Level Agreements (SLA).
• Achieve Key Performance Indicators (KPIs) for the team.
• Conduct team huddles and coaching sessions.
• Recognize weaknesses and offer solutions for improvement.
• Create reports on team performance.
• Document feedback from clients.
• Manage issues that arise, including HR-related ones.
• Act as a liaison between management and the team.

Benefits

• Competitive industry salaries.
• Comprehensive benefits packages.
• Wellness programs and initiatives.
• Opportunities for internal mobility and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services