The Complete Tax Customer Service Shift Lead is an elevated Support Position for Complete Tax. (formerly Ebuzz). Shift Leads are exceptional as support agents, with a proven track record of high chat volume and satisfaction, demonstrated product expertise, and possessing great leadership skills. These Shift Leads will be the first point of contact to assist CSRs (Customer Service Representatives) with front line chat support, supervising CSRs and ensuring the department’s stability on a day-to-day basis. Shift Leads will also be trusted to send and update invoices for any and all payments for tax returns, as well as have an understanding on document processing for Tax Returns.