Team Lead, Clinical Operations Support Staff

La Frontera Center Inc.•Tucson, AZ

About The Position

Employee will Screen all clientele for appropriateness of services. Schedules and coordinates intake slots with clinical staff, answers questions for all new clientele on a walk-in and phone call basis. This is the top level in the COSS service area. It is distinguished from the other levels in that it has supervisory responsibilities.

Requirements

High school graduate or equivalent, and 2 + years of work experience.
Must be familiar with medical terminology.
Ability to type 35 wpm.
Ability to enter data into computer accurately.
Familiarity with LFC Medical terminology.
Familiarity with computer database systems.
Ability to respond appropriately in crisis situations, to problem solve, apply rules and criteria to specific situations.
Ability to follow written and oral instructions, and to communicate effectively both orally and in writing with numerous departments.
Knowledge of and sensitivity to cultural diversity among clientele and employees.
Ability to handle multiple tasks and prioritize workload.
Ability to make decisions based on established protocols.

Nice To Haves

Prefer experience with mental health and/or special populations.
Bilingual English/Spanish
Availability to work flexible schedule

Responsibilities

Supervise, guide and evaluate the work of other COSS employees.
Receive all incoming referrals, performs intakes, and process all required intake paperwork to register client.
Compile, maintain, retrieve, and file all medical records to ensure completeness, availability, and timeliness.
Provide customer service to all scheduled and walk-in appointment, answer telephone operate switchboard, handle requests, and transfer calls to appropriate staff.
Process correspondence to other agencies, staff and clients in accordance with the policies and procedures related to confidentiality.
Schedule clinical and financial appointments for all clientele including their responsibilities to pay set fees.
Input verified information pertinent to intake and appointment scheduling into appropriate fields of the computer database.
Verify information collected from clients and other sources for accuracy and completeness.
May act/supervise in the absence of program supervisor/director.
Perform clerical duties as necessary.
Other duties as assigned.

Benefits

Medical, dental, vision insurance.
Flexible spending Accounts
Health savings account with employer contribution.
403b retirement account
Tuition reimbursement up to $5200 per year (accessible after first 90 days of employment).
Allowance added to pay to supplement additional benefits in the amount of – 2% of salary the first year and increasing every 2 years.
15 days of PTO in the first 2 years, increasing by an additional 5 days every two years.
10 paid holidays.
Short-term & Long-term Disability.
Bereavement Leave