Team Lead - Centralized Sales

Udr • Highlands Ranch, CO

228d • $70,000 - $80,000 • Remote

About The Position

UDR, Inc. is now hiring a Team Lead - Centralized Sales to join our team at our corporate office in Highlands Ranch. The Team Lead will oversee training, coaching, and development of the Centralized Sales Specialists and Senior Centralized Sales Specialists. This role is responsible for reporting team productivity and metrics, building rapport with key stakeholders in property operations, streamlining processes, and implementing innovative solutions. The Team Lead will make strategic decisions that drive new lease revenue in designated markets.

Requirements

• Bachelor's Degree or equivalent combination of education and experience required.
• Minimum of five years' demonstrated sales experience is required.
• Minimum of two years' Property Management experience is required.
• Minimum two years' experience managing sales teams is required.
• Customer relationship/marketing experience is a plus.
• Must have and maintain a valid driver's license unless otherwise noted.

Responsibilities

• Oversee and manage the leasing for a portfolio of UDR communities with a focus on providing premium leasing experience to prospective residents.
• Provide daily coaching, mentorship, training, and development to Centralized Sales Specialists.
• Assist with the recruiting, interviewing, and hiring of new team members.
• Supervise direct reports in accordance with overall company policy.
• Monitor staff performance including performance reviews and address performance problems through corrective action and dismissal.
• Approve time records and requests for time off.
• Publish Centralized Sales Team KPI's, leases, missed opportunities and P4P updates on a weekly basis.
• Lead the strategic direction of the Centralized Sales Team with key focus on properties struggling with occupancy, rent growth goals, NPS, long standing vacants, and/or personnel challenges.
• Track and publish monthly spiff payouts accurately.
• Complete monthly work product audits for each specialist providing sales coaching, as necessary.
• On-board new properties into the Centralized Sales program adhering to the platform roll out schedule.
• Manage the training and transition plans as we add new programs/initiatives to the sales team's operations like SUGAR CRM.
• Conduct property focus calls as needed with Regional Management and or Resident Services Managers to discuss strategies for leasing.
• Lead team/pod meetings and individual 1-on-1's to discuss changes to department rules and/or policies and procedures.
• Maintain and update the Centralized Sales property support and onboarding tracker, Policy and Procedures documents and onboarding power point presentations.
• Update supported properties' selling documents on a biyearly basis.
• Manage and lead the Centralized Sales team in quarterly knowledge base updates.
• Partner with the Corporate IT Group to build and enhance SUGAR CRM to create ROI for the business.
• Establish rapport with field leadership facilitating a culture of cross-collaboration between the Centralized Sales Team and the property operation teams.
• Lead and advocate platform initiative changes.
• Identify strategic opportunities for department growth and innovation.
• Perform other duties as assigned or as necessary.

Benefits

• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Lifestyle Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Real Estate
• Education Level: Bachelor's degree