Team Lead Case Manager

Bethany Christian Services•Atlanta, GA

38d

About The Position

At Bethany Christian Services, we believe families provide the strongest foundation for care and connection. That's why we focus on strengthening and empowering families, always advocating for family-centered solutions to keep children safe. Our work began in 1944 with the care of a single child. Today, inspired by our faith, our aim is to demonstrate the love and compassion of Jesus in our services for children, youth, and families. Working at Bethany means joining a team of nearly 2,000 dedicated professionals with diverse skills, serving communities across the country. Together, we're united in our mission and these shared values: we're motivated by our faith, we support one another, we champion justice, we pursue excellence, and we're in it for the long haul. As a Team Lead Case Manager, you will be primarily responsible for overseeing case support and case manager staff to ensure adherence with job responsibilities, agency expectations, and promote a positive work environment, while effectively maintaining a client caseload. This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

Requirements

Bachelor's degree in Human Services, Social Work, Behavioral Sciences, Social Services or related field of study from an accredited college;
At least three (3) years of progressive employment experience that demonstrates supervisory and case management experience;
Demonstrated ability to service a difference group of clients, to include refugees or other minority families;
Demonstrate leadership skills in alignment with agency and program values, whiles also exhibiting a team-player attitude;
Excellent verbal and written communication skills; including multi-cultural communication skills;
Demonstrated clinical, crisis intervention and de-escalation skills in both client and employee interactions;
Demonstrated ability with providing compassionate customer service;
Ability to work independently and exercise a high level of confidentiality;
Computer skills sufficient to perform essential functions including knowledge of Microsoft Office suite;
Adheres to all agency and departmental safety procedures including reporting any unsafe practices, equipment, and environment, and takes an active role in correcting the unsafe practice, equipment, or environment through proper notification channels;
Documentation of immunity to vaccine preventable diseases or the willingness to receive vaccination, or seek an exemption;
Must be 21 years old with a valid driver's license with at least 3 years of driving experience in the United States to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
Pass a criminal history screen, including state and local child protection agency registries;
Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.

Nice To Haves

Bi-lingual preferred, English plus another language;

Responsibilities

Supervise, manage, and train assigned case managers and support staff with direction provided by the Site or Program Supervisor;
Work collaboratively with the Site Supervisor to conduct weekly team meetings with direct support staff to ensure adherence to the expected job responsibilities, provide feedback, lend support; consult and review case plan and direction;
Facilitate trainings for case support and case manager staff related to case management and program services for client's educational, therapeutic, medical, and legal needs;
Maintain and review case notes and case documentation to ensure continuous compliance with the program in adherence to the program's quality assurance policies and procedures and conduct quality assurance reviews of cases assigned to direct support staff;
Maintain a caseload in compliance with contract terms and agency expectations;
Participate on client file reviews; branch quarterly record reviews and required monitoring or audits from funders, as needed;
Attend team, department and branch meetings as required;
In collaboration with the Site Supervisor assess the fidelity of policy implementation of case management and case support teams on an on-going basis;
Provide informal peer-to-peer mentorship to new case managers to include but not limited to providing encouragement, while also promoting positivity, accountability, and modeling professional demeanor;
Facilitate employee performance evaluations, and manage time sheets and time off requests to ensure operational effectiveness;
Screen and interview new candidates for open positions that report to this position, in partnership with Site Supervisor;
Oversee the case support and case manager training completion compliance in accordance with Bethany Christian Services, Department of Health and Human Services (DHHS), Council of Accreditation (COA) and Office or Refugee Resettlement (ORR) and external stakeholders;
Provide coverage support for case managers within the program, as needed;
Create and implement new staff trainings for case support and case management staff in partnership with the Site, Program, State and/or Branch Directors, as needed;
Effectively promote the Sanctuary Model of Care within case management and case support teams;
Promote a culture that aligns with Bethany's mission, vision and values;
May support with financial oversight of programs, as needed;
Complete other duties as assigned.