D171 - Team Lead Case Management Permanent Supportive Housing

River Edge•Atlanta, GA

About The Position

River Edge is seeking a motivated and organized individual to join our team as a Team Lead for Case Management within the Permanent Supportive Housing program. Under the supervision of the Program Manager, the Team Lead will support day-to-day operations of the case management team, ensuring effective service delivery, housing stability, and successful program outcomes for individuals and families transitioning from homelessness. Schedule: Monday to Friday: 8:00 AM – 5:00 PM

Requirements

Bachelor’s degree in human services, Social Services, Public Administration, or related field.
Minimum of 2–3 years’ experience in case management, housing programs, or supportive services
Experience working with individuals experiencing homelessness or housing instability preferred
Strong organizational, leadership, and communication skills
Ability to manage multiple priorities and support a team in a fast-paced environment
Knowledge of community resources, housing systems, or coordinated entry systems is a plus
Proficient in documentation, data tracking, and basic reporting
All applicants must pass an intensive background check and pre-employment drug test.

Nice To Haves

Masters level preferred.
Experience working with individuals experiencing homelessness or housing instability preferred
Knowledge of community resources, housing systems, or coordinated entry systems is a plus

Responsibilities

Provide oversight and daily support to a team of Case Managers and Peer Specialists to ensure consistent service delivery
Assist with coordinating housing placements, move-ins, and unit readiness (including furniture, supplies, and welcome kits)
Monitor team productivity, caseloads, and documentation to ensure timely and accurate completion of required tasks
Serve as a point of contact for housing updates, unit availability, and coordinated entry system (CES) communication
Support staff in addressing participant needs related to housing stability, including move-ins, transfers, and retention
Coordinate and track housing-related supplies, inventory, and distribution for new move-ins
Maintain organized program data including housing status, move-in timelines, and participant outcomes
Assist with preparing monthly and quarterly program reports for leadership and funding partners
Collaborate with community partners including housing authorities, property managers, and local service providers
Support onboarding and training of new case management staff on workflows, expectations, and program processes
Identify workflow gaps and recommend improvements to increase efficiency and team performance
Ensure staff are following program guidelines, timelines, and housing-focused service expectations
Conduct regular team check-ins and assist with problem-solving barriers to housing placement and retention
Participate in meetings with leadership and external partners as needed