Team Lead, AS Service

Charles Schwab•Littleton, CO

3d•Onsite

About The Position

Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s). As Service Team Lead, you will work with the Team Manager to provide superior service to our Investment Advisors. It's this level of service that differentiates us from our competitors and serves as a sustainable competitive advantage. Charles Schwab Advisor Services is the industry leader in providing custodial, trading, technology, and practice management to independent advisory firms. Our superior service coupled with access to sophisticated wealth-management tools help advisors attract and retain affluent clients, as well as increase profitably, compete in the marketplace, and succeed in their business efforts. As a division of the Advisor Services, our goal is to provide world class service that promotes the firm's Purpose to “champion every client's goals with passion and integrity.” We foster an environment of engaged professionals, who inspire client loyalty through understanding and addressing client needs, personalizing every interaction, and valuing all clients and their time. Day-to-day, a Service Team Lead invests a majority of their time in supporting our Service Professionals daily interactions, mentoring new hires, Advisor interactions, and as a floor leader & resource. AS leaders strive to empower their service professionals to own their careers and provide World Class Service with each interaction. What you are good at: As a Service Team Lead, you will provide leadership, management, and general team oversight in Advisor Services. You will be responsible for supporting 8 - 12 financial service professionals. You will pursue our mission and values by: Working collaboratively with AS Team Managers, AS Team Leads, business partners, and leadership across the network to deepen client relationships and drive key business results. Teamwork is a critical to the success of our business. Manage daily service levels, respond to escalations, and resolve issues within scope of knowledge and authority to deliver optimal business results. Embracing an ownership mentality is essential. Developing AS Service Professionals to help them become world class service professionals. People leadership that drives performance in a culture of accountability focused on key results. Representing Schwab to advisors and end clients, and Advisor Services to business partners and vendors. Consistently interacting with service professionals to build employee loyalty, engagement, knowledge, and skills. Embracing a culture of curiosity and career growth. Build a brand of leadership and influence across business segments and locations. Lead by example.

Requirements

Series 7 and 63 required
Series 9/10 or 24/4 required
Knowledge of financial services industry with minimum three years prior industry experience preferred, including service delivery, mentoring, and coaching and development

Nice To Haves

Demonstrated passion for providing client-centric solutions
Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics
Excellent customer contact skills, superior follow-up and strong interpersonal, verbal, and written communication skills.
Ability to effectively diffuse and resolve customer escalations that arise during day-to-day activities
Responsive and partnership-oriented approach when working with key contacts in relationship management, operational services, workflow solutions, among other groups.
Strong organizational skills with the ability to prioritize, delegate, and handle multiple competing priorities within established deadlines.
Must be team-oriented with the ability to act as a resource for development of the team's effectiveness.
Strong knowledge and support of company initiatives, with the ability to influence others on your team to follow your lead

Responsibilities

Working collaboratively with AS Team Managers, AS Team Leads, business partners, and leadership across the network to deepen client relationships and drive key business results.
Manage daily service levels, respond to escalations, and resolve issues within scope of knowledge and authority to deliver optimal business results.
Developing AS Service Professionals to help them become world class service professionals.
People leadership that drives performance in a culture of accountability focused on key results.
Representing Schwab to advisors and end clients, and Advisor Services to business partners and vendors.
Consistently interacting with service professionals to build employee loyalty, engagement, knowledge, and skills.
Build a brand of leadership and influence across business segments and locations.
Lead by example.