Team Lead- Administrative Operations, New York

Acrisure • Saint Marys, PA

2d

About The Position

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win The Team Lead, Admin Operations reports to the Manager of Admin Operations and will support driving divisional success by executing strategic initiatives, optimizing processes, and ensuring outstanding customer service and client experience with effective communication and continuous improvement. As a key contributor to a high-performance culture, the Team Lead promotes operational excellence, team accountability, and alignment with Acrisure’ s client-focused values.

Requirements

• Bachelor’s degree in business administration or related field is preferred.
• Proven experience in managing and supporting teams, implementing process improvements, and driving operational excellence.
• Effectively balance leadership responsibilities with individual contributor duties.
• Self-motivated and has the ability to motivate others to achieve and excel in a fast-paced, dynamic environment.
• Excellent business and people decision-making skills and problem-solving abilities.
• Model positive energy and handle stress in the face of challenges and deadlines.
• Excellent leadership and coaching ability.
• Deep understanding of providing exceptional customer service.
• Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
• Candidates must reside within Acrisure’s East Division and have access to a nearby office
• Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Responsibilities

• Team Development & Culture: Foster a positive, client-centric culture by modeling accountability, collaboration, and inclusion. Provide coaching, support skill-building, and promote professional development to strengthen team engagement and performance.
• Performance Support: Monitor individual and team performance metrics, identify gaps, and offer real-time feedback and support. Assist in anticipating team needs to maintain workflow momentum and service quality. Connect with Manager to relay real-time feedback for teams for increased visibility.
• Compliance & Risk Mitigation: Ensure team adherence to company policies, procedures, and regulatory standards. Identify potential risks and contribute to the development of consistent practices that reduce exposure.
• Operational Execution: Lead the day-to-day execution of administrative workflows and process enhancements. Promote the use of best practices and standard operating procedures to ensure high service quality and efficiency.
• Technology & Process Improvement: Support adoption of operational technologies and tools to drive automation and scalability. Help identify process optimization opportunities and ensure team alignment with operational strategies.

Benefits

• Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees