Team Lead, Accounts Receivable

Ovation Healthcare•Crest, CA

About The Position

Monitor the status of assigned outstanding patient accounts, identifying and resolving billing errors and claim denials Conducts reviews of patient accounts to ensure accuracy of billing codes, patient demographics, and insurance information. Implement strategies to improve collection rates and reduce outstanding accounts receivable. Assists Project Manager by running A/R and related reports, conducting analysis of variances and providing recommendations for resolution/mitigation to the Project Manager Follow up on complex payer trends, communicate with Management the volume and specific issue along with researched payer specific guidelines. Generate regular reports on team performance, including key metrics and trends related to patient accounts. Identify areas for improvement and implement quality initiatives to optimize billing processes. Mentor team and monitor team performance against key metrics like collection rates, denial rates, and productivity. Conduct staff training in conjunction with the Project Manager Analyze data to identify potential issues and develop solutions to improve efficiency and revenue cycle management working with Management and escalate trends to Management. The Team Lead will be assigned specific action groups within Internal database assigned by Management. Provides information regarding patient accounts in response to inquiries, safeguarding confidential information in verbal replies and correspondence. Demonstrates understanding of the entire revenue cycle. Assists with problem solving, inquiries, and customer interaction to ensure positive results. KNOWLEDGE, SKILLS, AND ABILITIES: Flexibility and ability to lead Excellent attention to detail Excellent communication and problem-solving skills Experience with training others in business office activities Ability to multi-task, problem solve, be well organized & detail-oriented in a fast-paced environment Ability to think critically Ability to work both in a team environment and independently with minimal supervision WORK EXPERIENCE, EDUCATION AND CERTIFICATIONS: Minimum of 3-5 years of experience in hospital billing and collections, with prior leadership experience preferred. Demonstrated level of analytical ability required to research/review patient accounts. Proficiency in billing software, electronic health records systems, and data analysis tools. Ability to motivate the team, delegate tasks effectively, and promote collaboration. Excellent verbal and written communication skills to interact with patients, insurance companies, and internal stakeholders. Strong analytical skills to identify and resolve complex billing issues Note: Specific job responsibilities may vary depending on the size and type of healthcare facility, as well as the complexity of their billing operations. High school diploma or equivalent; additional training in medical billing or healthcare administration is a plus. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Manual dexterity to enter data into and retrieve data from computer. Ability to communicate verbally and in writing. Ability to sit long periods of time. Ability to move moderately heavy objects (e.g., manuals, boxes of supplies, and light equipment). Ovation will never contact applicants via Chatwork or any other messaging platform outside of our official channels. If you receive any communication claiming to be from Ovation through Chatwork or any unauthorized platform, please disregard it and report it to us immediately. Our official communication will always come from our company email domain or through recognized professional channels like LinkedIn. If you have any questions or concerns regarding the authenticity of a communication, please contact us directly at [email protected] for verification. Headquartered in Brentwood, Tenn., Ovation Healthcare partners with 375+ hospitals and health systems across 47 states. For 45+ years, Ovation Healthcare has supported hospitals and health systems through a portfolio of shared services – Leadership Advisory, Spend Management, Revenue Cycle Management, and Technology Services– designed to provide scale and efficiency to hospital business operations.

Requirements

Flexibility and ability to lead
Excellent attention to detail
Excellent communication and problem-solving skills
Experience with training others in business office activities
Ability to multi-task, problem solve, be well organized & detail-oriented in a fast-paced environment
Ability to think critically
Ability to work both in a team environment and independently with minimal supervision
Minimum of 3-5 years of experience in hospital billing and collections, with prior leadership experience preferred.
Demonstrated level of analytical ability required to research/review patient accounts.
Proficiency in billing software, electronic health records systems, and data analysis tools.
Ability to motivate the team, delegate tasks effectively, and promote collaboration.
Excellent verbal and written communication skills to interact with patients, insurance companies, and internal stakeholders.
Strong analytical skills to identify and resolve complex billing issues
High school diploma or equivalent; additional training in medical billing or healthcare administration is a plus.
Manual dexterity to enter data into and retrieve data from computer.
Ability to communicate verbally and in writing.
Ability to sit long periods of time.
Ability to move moderately heavy objects (e.g., manuals, boxes of supplies, and light equipment).

Nice To Haves

additional training in medical billing or healthcare administration is a plus.

Responsibilities

Monitor the status of assigned outstanding patient accounts, identifying and resolving billing errors and claim denials
Conducts reviews of patient accounts to ensure accuracy of billing codes, patient demographics, and insurance information.
Implement strategies to improve collection rates and reduce outstanding accounts receivable.
Assists Project Manager by running A/R and related reports, conducting analysis of variances and providing recommendations for resolution/mitigation to the Project Manager
Follow up on complex payer trends, communicate with Management the volume and specific issue along with researched payer specific guidelines.
Generate regular reports on team performance, including key metrics and trends related to patient accounts.
Identify areas for improvement and implement quality initiatives to optimize billing processes.
Mentor team and monitor team performance against key metrics like collection rates, denial rates, and productivity.
Conduct staff training in conjunction with the Project Manager
Analyze data to identify potential issues and develop solutions to improve efficiency and revenue cycle management working with Management and escalate trends to Management.
The Team Lead will be assigned specific action groups within Internal database assigned by Management.
Provides information regarding patient accounts in response to inquiries, safeguarding confidential information in verbal replies and correspondence.
Demonstrates understanding of the entire revenue cycle.
Assists with problem solving, inquiries, and customer interaction to ensure positive results.