Team Lead, Account Management Strategy and Execution

Adyen • New York, NY

120d • $175,000 - $230,000

About The Position

As a Team Lead in Account Management Strategy and Execution, you will play a pivotal role in driving the strategic direction and operational efficiency of our account management team. You will lead a team focused on optimizing our account management processes, enhancing customer value, and fostering strong client relationships. This role requires a blend of strategic thinking, analytical prowess, and a passion for developing both people and processes.

Requirements

• Bachelor's degree in Business Administration, or a related field
• 3+ years of experience in strategy consulting, investment banking, or a related strategy and analytics role, with a proven track record of success
• 3+ years of experience in account management, customer success, or other customer relationship role
• 2+ years of experience in a team lead or supervisory role, with a passion for developing and motivating teams
• Excellent analytical and problem-solving skills, with the ability to drive deep analytics and translate data into actionable insights
• Strong communication, interpersonal, and relationship-building skills, with the ability to influence stakeholders at all levels
• Proficiency in CRM systems (e.g., Salesforce) and data analysis tools (e.g., Excel, Looker)
• Proactive and results-oriented mindset, with a focus on driving customer value and achieving business objectives

Responsibilities

• Contribute to the overall account management strategy, aligning it with company goals and market opportunities
• Design and implement strategic programs and initiatives to improve account management effectiveness and efficiency
• Identify opportunities for process improvements and implement best practices to optimize the customer journey
• Serve as a partner to leadership including projects and leadership off-sites
• Lead, mentor, and coach a small team of strategy & execution managers, fostering a high-performing and collaborative environment
• Set clear objectives, provide regular feedback, and support the professional growth of team members
• Promote collaboration and knowledge sharing within the broader function and across departments
• Establish and monitor key performance indicators (KPIs) to track team performance and identify areas for improvement
• Develop and maintain accurate revenue forecasting models alongside Finance
• Drive headcount planning with leadership
• Streamline workflows, leverage technology, and implement automation to enhance productivity
• Partner with sales, marketing, product, and other teams to ensure alignment and effective execution of account management strategies

Benefits

• Full-time position with a minimum of 40 hours/week
• Some domestic and international travel required
• Annual base salary range for this role is $175,000 - 230,000

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees