Team Facilitator (LPN, Scheduler, Office) - HomeCare

Hartford HealthCare•Southington, CT

29d

About The Position

Work where every moment matters. Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network as a Team Facilitator. Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years. Our Person-Centered Care Model allows our employees to learn and grow within our organization, all while providing integrated support to the patient. As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client's home. Most importantly, our colleagues are appreciated for the real differences they make in both the lives of their clients and their clients' families. As part of a person centered care model, this role will provide assistance to the case management team so quality care can be delivered in a timely & efficient manner. Must be highly organized, able to multi-task and have strong computer skills. This role will collaborate with all team members to achieve exceptional outcomes.

Requirements

Licensed practical nurse with a license to practice in the state of Connecticut
Experience: Two years of hospital experience

Responsibilities

Collaboration with peers across the regions
Process improvement with providers and suppliers
Communication with referral sources, vendors, patients and all team members
EMR updates as necessary
Reports to primary nurse, supervisor, physician, social worker, or therapist regarding cases
Consults with physician regarding client needs and plan of care, with pharmacies, DME
Directs patient complaints/issues to appropriate personnel
Participates on agency committees and special projects
Attends and participates in in-service education program
Participates in Team meetings and case conferences, LEAN Daily Management process, including huddles, scorecards, Visual Boards, IDT
Utilizes data management systems to manage patient documentation, calculates and analyzes data from reports to ensure timely & accurate compliance and month close
Maintains knowledge of and compliance with Federal, State and accreditation regulations as well as Agency policies and procedures
Seeks consultation and guidance from supervisor
Maintains productivity standard
Coordinates agency service delivery and solves logistical problems for customers and clients
Provides client information to physician's offices and receives care plan changes via verbal orders
Documents specific patient information including verbal orders from physicians; transports verbal orders from physician's offices as needed
Intervenes via telephone and/or through the application of tele-home care technology for patients; communicates changes in health status of patients to appropriate clinicians
Refers callers to appropriate community resources or agency services when needed
Receives and relays information between field staff, physicians, and other resources
Participates in quality assurance and quality improvement activities