Hospice - Team Coordinator

Jewish Social Service Agency•Rockville, MD

1d•$22 - $24•Onsite

About The Position

JSSA is looking for a full-time Scheduling Coordinator to join our fast paced Hospice team. This position will manage all the scheduling of patients' visits with hospice care staff to ensure timely and efficient care delivery using the Homecare Homebase electronic health record system. Responsibilities: Central point of contact as one of the primary members of the Hospice Call-Center. Effectively communicates schedule changes, urgent patient needs and issues to patients, families, staff, and other healthcare professionals. Promptly confirmd and relayd information such as DME requests, aide coverage, and verification of orders received, between patients, families, staff, and service providers. Performs general office duties, and supports the clinical team with any administrative tasks as needed. Create schedules, communicate changes, maintaining patient and staff records in the HCHB electronic health records (EHRs), managing staff availability, and ensuring compliance with care plans and agency policies.

Requirements

Associate degree.
3-5 years’ experience performing phone related work under pressure in the healthcare field.
Demonstrated organizational and time management skills.
Able to multitask and work in a fast-paced environment.
Demonstrated flexibility, adaptability, and outstanding customer service skills.
Highly proficient with MS Office 365 applications, Homecare Homebase Electronic Medical Record, and other databases.
Familiarity and comfort with medical terminology.
Ability to manage confidential information with sensitivity.
Capable of communicating professionally with patients, power of attorneys, legal guardians, primary care physicians and other community/medical providers.
Able to work in the office Monday through Friday from 8:30am-5pm.

Nice To Haves

Bachelors' level preferred.

Responsibilities

Manage scheduling of patients' visits with hospice care staff.
Act as a central point of contact in the Hospice Call-Center.
Communicate schedule changes and patient needs to relevant parties.
Confirm and relay information between patients, families, staff, and service providers.
Perform general office duties and support the clinical team with administrative tasks.
Create schedules, communicate changes, maintain patient and staff records in HCHB EHRs.
Manage staff availability and ensure compliance with care plans and agency policies.