Team Coordinator - Ophthalmology

BMC Software • Boston, MA

5d • $53,000 - $77,000

About The Position

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world. Position: Team Coordinator - Ophthalmology Department: Eye Clinic Schedule: Full Time POSITION SUMMARY: Under general supervision from the department director or practice manager, the Team Coordinator plans, supervises, coordinates, and directs the day-to-day operations of the clinic or department with commitment to providing the highest quality of service to patients. Plans and organizes the work and daily assignments of the support staff, coordinates and prioritizes workflow, and implements appropriate systems and procedures to maintain service standards. Promotes continuity of care; resolves operational issues and problems in areas such as registration, scheduling, medical records, clinical support, billing and managed care. Trains, coaches, evaluates, and disciplines, if necessary, assigned staff. Ensures appropriate clerical and support staff coverage. Assists with hiring of administrative staff. Monitors performance of staff for quality assurance and to identify training gaps.

Requirements

• Bachelor's degree (or equivalent combination of formal education and experience) is required.
• Work requires at least three years of full-time experience in a healthcare business or medical office setting (Experience may be offset for candidates with a Masters or above who demonstrate proficiency in the areas of responsibility).
• Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems (such as, IDX, SDK, Logician, etc.).
• Requires knowledge of clinical operations, hospital financial and human resources policies and procedures.
• Basic knowledge of medical terminology.
• Excellent English grammatical skills with the ability to communicate effectively both verbally and in writing.
• Excellent interpersonal, organizational, and management skills, including the ability to set priorities, efficiently delegate, and motivate staff to complete assigned work.
• Ability to analyze and solve problems in a systematic, logical, and timely manner.
• Must be able to maintain strict protocols of all confidential or sensitive information.

Nice To Haves

• Supervisory experience in a healthcare business or medical office setting is strongly preferred.

Responsibilities

• Plans, supervises, coordinates, and directs the day-to-day operations of the clinic or department with commitment to providing the highest quality of service to patients.
• Plans and organizes the work and daily assignments of the support staff, coordinates and prioritizes workflow, and implements appropriate systems and procedures to maintain service standards.
• Promotes continuity of care; resolves operational issues and problems in areas such as registration, scheduling, medical records, clinical support, billing and managed care.
• Trains, coaches, evaluates, and disciplines, if necessary, assigned staff.
• Ensures appropriate clerical and support staff coverage.
• Assists with hiring of administrative staff.
• Monitors performance of staff for quality assurance and to identify training gaps.

Benefits

• BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level