Team Coordinator- Children's Care Management

Association For Mental Health And Wellness•Brentwood, NY

12h

About The Position

New York State continues to undergo massive changes in a move towards integrating mental and physical health care, substance abuse and social service needs. We are looking for a highly skilled individual who can assume the role of Children’s Care Management Team Coordinator. Responsibilities combine duties of a professional direct service provider with administrative and supervisory tasks in order to further our mission. The goal of the Children’s Care Management program is to work with children and their families, who have an array of behavioral health and medical conditions, to assist them in accessing medical, behavioral and social services in their communities so that unnecessary hospitalizations and emergency room visits can be avoided.

Requirements

Strong leadership and supervisory skills including familiarity with an electronic health record
Excellent written, verbal communication skills, public speaking
Strong engagement skills and the ability to help the team improve and refine their own skills around engagement
Two Years’ experience working with children in the target population utilizing a person-centered, trauma-informed approach
Basic knowledge of the public health/mental health system, public entitlement and social service programs
Must be a reliable self-starter with the ability to work both independently and as part of a team
Accuracy and attention to detail are essential
Ability to work across diverse populations
A Master’s degree in a human service/health discipline; NYS licensure (or working toward) preferred; and two years administrative/supervisory experience

Nice To Haves

Current or previous certification in completing Child and Adolescent Needs and Strengths Comprehensive Multisystem Assessments (CANS) a plus.
Mandated reporting
Experience with juvenile justice system a plus
Bi-lingual (English/Spanish) candidates are strongly encouraged to apply.

Responsibilities

Maintaining mixed caseload and providing comprehensive care management
Monitor enrollment eligibility & appropriateness
Collaborative documentation
Providing oversight to and monitoring productivity of Care Managers
Conducting ongoing risk assessment for all children on team
Running and utilizing reports in EHR and other IT platforms
Auditing/monitoring records to ensure quality and timely completion of documentation
Providing group and individual supervision to Care Managers on team
Monitoring staff hours, timesheets, mileage reimbursement requests
Training and monitoring new staff
Participating in staff meetings, Team Coordinator meetings and other administrative meetings/trainings as required
Performing duties with designated amount of time in field and office setting
Working collaboratively with Program Leadership and Program Director
Facilitate weekly Team Meetings and monthly individual supervision meetings in order to provide clinical and risk assessment guidance and strategize effective interventions.
Address programmatic and procedural changes and provide ongoing clarification and support related to the changes (i.e. monitoring excluded settings, diligent search efforts, eligibility criteria, etc.).
Utilize reports as a management tool to ensure all client service documentation deadlines are being met (i.e. progress notes, re/assessments). Ensure team members are current with all program reports and documentation (incident reports, hospital TOC, gaps in care/care opportunities, CANS, disenrollment documentation, HCBS & CFTSS applications).
Understand, develop and update workflows in accordance with DOH and Health Home guidelines
Track and monitor productivity of team members and formulate strategies to ensure all clients’ needs are being met based on triaging risk/need using tracking spreadsheet, workflows and audit tools.
Monitor new client assignments (new enrolled and enrolled transfers) including ensuring accurate, timely, completion of all pertinent paperwork and documentation, reviewing and signing off on checklists on a regular basis.
To interview potential team members as requested and to monitor and train new team members acting as the program liaison between the program and Human Resources when necessary.
To foster a feeling of team cooperation and cohesiveness and to act as a supportive supervisor and teacher to all team members. Provide guidance/correspondence to team regularly throughout the workday.
Address performance issues as they arise, complete disciplinary action notices when necessary and conducting employee performance appraisals when required.
To address concerns/grievances brought forth by clients, family members and/or providers in a timely fashion and to monitor and follow up as necessary.
To review/approve requests for time off and timesheets within required time frames; monitoring team members’ daily schedules, activities/hours. Review and sign off on mileage reimbursement forms.
To monitor and report any issues with the team’s agency issued equipment (cars, cell phones, laptops, laptop bags) and their usage.
To accompany team members on visits for assessment/crisis intervention or assist with high-risk/needs clients as needed.
To assume a leadership presence in the office and on designated office days and provide clinical and crisis intervention support to all staff as needed. Utilize designated office days to identify and work with team members, individually, who need additional support or require additional training.
To demonstrate an understanding of the electronic Care Management platforms, exhibit computer proficiency and support team in developing their competencies in this area.