Team Coach

PAYLOCITY CORPORATION•Schaumburg, IL

8h•Onsite

About The Position

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The Team Coach is responsible for guiding newly hired Account Managers (AMs) through a structured onboarding experience focused on coaching, performance feedback, and hands-on development. Team Coaches are assigned to support AMs throughout their training program, following them during L&D training and continuing that support through the ramp-up phase. They will provide hands-on development, targeted coaching, and performance feedback during training and in a live production environment. This support is essential to building confidence, reinforcing training, and accelerating speed to proficiency. Throughout training and an AM ramp-up period, Team Coaches ensure continuity, accountability, and alignment with performance metrics. Team Coaches partner closely with the AM’s assigned Team Lead (TL), and complement Team Leads by reinforcing expectations, facilitating performance handoffs, and driving AM proficiency and retention. Team Coaches also collaborate with L&D to identify training gaps and recommend enhancements that support business needs.

Requirements

Bachelor's degree
Minimum 1 year of experience as an Account Manager in Service (Internal Applicants)
Strong organizational skills and ability to manage multiple priorities
Exceptional communication skills with the ability to teach and reinforce new concepts effectively
High attention to detail, analytical thinking, and problem-solving abilities
Proficiency in Microsoft Outlook and Office Suite (Word, PowerPoint, Excel)
Ability to sit for extended periods (typically 7–8 hours/day)
Ability to operate a computer, phone systems, and multiple software programs simultaneously

Nice To Haves

Prior experience in coaching, mentoring, or training preferred
Expert-level knowledge of Salesforce, HR & Payroll, Ancillary Products, and Service Bureau preferred

Responsibilities

Coach and train newly hired AMs to reinforce training content and build role confidence.
Support AMs during their assigned ramp-up period, following assigned classes to ensure continuity and accountability for AM KPIs and performance metrics.
Collaborate with Team Leads by sharing observations and align on coaching strategies for AM success.
Provide timely feedback to the AM’s leadership to support potential performance conversations.
Facilitate “Experience the Work/Do the Work” sessions using live and recorded calls, cases, and emails to simulate real-world scenarios.
Evaluate new team members and communicate progress through journals, 1:1 coaching, group sessions, and leader check-ins.
Conduct weekly coaching sessions focused on Quality Assurance (QA), performance metrics, and behavioral development during the first month of production.
Collaborate with L&D and business leadership to identify and implement course enhancements that reflect evolving business needs.
Act as a process champion and subject matter expert to bridge knowledge gaps via course updates and interactive learning exercises.
Support client work as needed based on business volume and operational priorities.
Identify AMs requiring additional support and deliver targeted coaching to improve performance and retention.
Perform other duties as assigned.