Team Captain, Valet Parking (Universal Epic Universe)

Universal Orlando • Orlando, FL

2d

About The Position

JOB SUMMARY: Oversees the daily operation and is the first point of contact for
team members, and the first and last point of contact for Guests using the Valet
Service. Responsible for upholding premium service standards and safety
regulations, supporting sales initiatives, executing operational plans, and
ensuring operational readiness for Valet. Responsible for leading and coaching
the team, ensuring guest service, safety, and sales standards are met, and
responding to cash handling issues. Maintains appropriate staffing levels and
required inventory. Accountable for training related functions.

Requirements

• High school degree or GED required.
• Valid Florida Driver’s License required.
• Ability to drive manual transmission.
• 0-1 Year: Employed with UO for a minimum of 90 days required.
• Six months to one year experience providing work direction.
• Or equivalent combination of education and experience.

Responsibilities

• Assists management with the consistent execution of guest service, safety, and operational standards. Enforces safety standards and applicable traffic laws. Motivates Team Members to meet daily sales goals. Communicates expectations and monitors performance of team members to ensure policies and procedures of the department are followed. Provides feedback for recognition, sales, performance improvement, and safety infractions.
• Monitors valet area for operational effectiveness. Makes appropriate decisions and shares relevant information with Management in a timely manner. Performs all operational duties related to daily opening and closing, reacts to the business by directing guest flow, responding to escalated guest situations and technical issues.
• Performs cash handling responsibilities such as maintaining and balancing the Valet safe, counting tips, issuing starting banks, performing audits, completing the cash-out process, reconciling discrepancies and providing supporting documentation and/or reporting of cash handling discrepancies.
• Ensure daily staffing levels, rotation schedules and labor goals are adjusted according to car counts. Performs daily administrative tasks, as required. Responsible for meeting cars per labor hour goal, reviewing and reporting inventory, maintaining staffing records, calculating tip rate, inputting vehicle tracking and end-of-day car counts, and sending reports to the appropriate recipients. Orders and maintains operating supplies, reviewing and/or edits Kronos to ensure that time is properly entered based on job code and functional area.
• Responsible for overseeing new hire training and is the first point of contact for new Team Members. Works closely with Trainers to ensure that Team Members have successfully completed their training plan. Monitors trainees throughout their on-boarding and training to ensure operational proficiency. Meets with Team Members to review their training progress, addresses concerns, and documents training related issues. Trains and coaches Team Members, explains performance and behavioral expectations, provides feedback and recognition. Reports behavior requiring discipline and documentation to the Management Team.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees