Luxury) - The Historic Cavalier Hotel

Goldkey•Virginia Beach, VA

About The Position

Overview The Team Captain Supervisor/Empyrean will be responsible for the oversight of the housekeeping team assigned to the Empyrean levels. The Team Captain/Supervisor Empyrean will ensure that the team is meeting all deadlines and performing to established standards. The Team Captain/Supervisor Empyrean will work closely with the Housekeeping Manager(s) on projects and processes. Responsibilities Level One Know your job. Complete job skills training and possess a clear knowledge of the job Know property standards (SSI) and room types Listen attentively in Pre-shift and ask for clarification of assignments and expectations Be on time. Read your schedule, follow attendance guidelines and report to work on time, and in the proper uniform Follow clock in and out procedures Be on stage. Maintain a friendly, approachable, always willing to assist attitude Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene Use approved verbiage, scripting when interacting will all guests Follow proper procedure and scripting when entering a guest room Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.” Train and coach Room Attendants and Housepersons using the approved training materials to certify each in their role Work smart. Use the Room Attendant Boards with instructions for sequence, special requests and clean types to complete an inspection on each room after it has been cleaned Work on the same floor and closely with the Room Attendants assigned to you to ensure the pace of the day is maintained and so that you are readily available should the Room Attendants needs your assistance or guidance Inspect and score cleaning all rooms methodically and promptly ensuring all guest rooms are cleanl and set to documented SSI before turning over for occupancy Use your tools . Ensure cart of caddy (if applicable) is set up to standard Use the approved tools and checklists to complete assigned tasks Collect room assignment sheets from Room Attendants ensure all rooms have been cleaned, inspected and all deficiencies recorded have been resolved Measure Up. Ensure the inspection and turn over of clean guest rooms that meet or exceed quality and efficiency standards of the department Respect the space. Keep your work area, cart and closets clean and organized Report and ensure resolution of any deficiencies in rooms or public areas promptly Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy. Support the Team: Cooperate with other Associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner. Other duties as assigned.

Requirements

Excellent organization, attention to detail and time management skills required
Effective communicaton, coaching and leadership skills required
A minimum of one year prior experience in a Housekeeping role
Ability to make occasional decisions which are generally guided by established policy and procedures.
Knowledgeable with the quality assurance process and the Hilton brand standards
Experience with guest resolution techniques and guest facing communication
Basic computer knowledge required
Demonstrated ability to work as a positive member of a leadership team, developing Associates to their maximum potential and maintaining a supportive work environment

Responsibilities

Responsible for the oversight of the housekeeping team assigned to the Empyrean levels.
Ensure that the team is meeting all deadlines and performing to established standards.
Work closely with the Housekeeping Manager(s) on projects and processes.
Complete job skills training and possess a clear knowledge of the job
Know property standards (SSI) and room types
Listen attentively in Pre-shift and ask for clarification of assignments and expectations
Read your schedule, follow attendance guidelines and report to work on time, and in the proper uniform
Follow clock in and out procedures
Maintain a friendly, approachable, always willing to assist attitude
Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene
Use approved verbiage, scripting when interacting will all guests
Follow proper procedure and scripting when entering a guest room
Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
Train and coach Room Attendants and Housepersons using the approved training materials to certify each in their role
Use the Room Attendant Boards with instructions for sequence, special requests and clean types to complete an inspection on each room after it has been cleaned
Work on the same floor and closely with the Room Attendants assigned to you to ensure the pace of the day is maintained and so that you are readily available should the Room Attendants needs your assistance or guidance
Inspect and score cleaning all rooms methodically and promptly ensuring all guest rooms are cleanl and set to documented SSI before turning over for occupancy
Ensure cart of caddy (if applicable) is set up to standard
Use the approved tools and checklists to complete assigned tasks
Collect room assignment sheets from Room Attendants ensure all rooms have been cleaned, inspected and all deficiencies recorded have been resolved
Ensure the inspection and turn over of clean guest rooms that meet or exceed quality and efficiency standards of the department
Keep your work area, cart and closets clean and organized
Report and ensure resolution of any deficiencies in rooms or public areas promptly
Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
Cooperate with other Associates and supervisors striving to create a positive work environment.
Support team efforts through carrying out responsibilities in a constructive and professional manner.
Other duties as assigned.