Team Captain/Leader in Training

Chick-fil-A • Sherrills Ford, NC

27d

About The Position

A Team Captain (Team Leader) in Training is someone hungry for growth - personally, professionally, and for their team. They see this as more than a job; it's an opportunity to build something meaningful. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Captains are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Captain's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Captains lead by example and set the tone that others will follow.

Requirements

• Desire for long-term growth and a future with Chick-fil-A
• Initiative to step in and ownership to see things through
• Teachable and humble, eager to learn from leaders and help others grow
• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility

Nice To Haves

• Leadership Experience preferred; not required
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Responsibilities

• Foster a culture that values both people and performance, encouraging team camaraderie while driving high standards.
• Take personal ownership for your area of the business, from guest experience to team culture to operational excellence.
• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Cash Management and daily financial duties
• Excellent communication skills, both written and spoken
• Execute and evaluate food safety and food quality systems and processes
• Manage food inventory
• Execute and Evaluate restaurant Checklists

Benefits

• A leadership track with clear growth opportunities, whether your goal is to master operations or move into higher leadership roles.
• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees