Team Captain - Field Opertions

Shine of Carmel • Carmel, IN

5h • Onsite

About The Position

Shine of Indy is a premium exterior services company specializing in window cleaning, pressure washing, gutter cleaning, and holiday lighting. We focus on high-end residential and commercial clients and operate with a strong emphasis on professionalism, efficiency, and quality. As we grow, we’re looking for strong leaders to help run day-to-day field operations and set the standard for our crews. The Team Captain is the on-site leader responsible for executing jobs at a high level while leading and developing a small crew. This role bridges the gap between management and the field — you are accountable for job quality, crew performance, customer experience, and efficiency. This is not an entry-level position. We are looking for someone who can own the job from start to finish.

Requirements

• Proven experience in window cleaning, pressure washing, or related exterior services
• Leadership experience (crew lead, foreman, supervisor, etc.)
• Strong communication and problem-solving skills
• Valid driver’s license and clean driving record
• Comfortable with physical labor, ladders, and outdoor work

Nice To Haves

• Experience leading crews in a service or construction environment
• Ability to read job scopes and plan execution efficiently
• High attention to detail and pride in quality work
• Tech-savvy enough to use job apps, photos, and notes

Responsibilities

• Lead daily job execution for residential and commercial services
• Ensure all work meets Shine quality standards
• Manage job flow, pacing, and crew productivity on site
• Troubleshoot issues in real time and make smart decisions in the field
• Direct and motivate crew members throughout the day
• Train new hires on proper techniques, safety, and expectations
• Hold crew accountable to performance, professionalism, and safety standards
• Set the tone for culture, work ethic, and customer interaction
• Serve as the primary on-site point of contact for customers
• Communicate clearly and professionally before, during, and after jobs
• Address customer concerns confidently and escalate when necessary
• Review job notes and scope before arrival
• Ensure proper equipment, materials, and setup
• Upload job photos, notes, and completion details
• Protect company equipment and vehicles

Benefits

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 51-100 employees