Team Captain, Attractions Operations

Universal Orlando • Orlando, FL

5d • $21

About The Position

Oversees the daily operation and is the first point of contact for team members,
guests, and interdepartmental partners in the absence of a Lead or Supervisor.
Monitors the operation to ensure guest and team member safety, positive guest
interactions, capacity goals and maintains the daily labor budgets. Accountable
for training related functions including: scheduling new hire on-the-job
training, re-certification and compliance training.

Pay Rate: $20.50

Requirements

• High school degree or GED is required.
• 1 to 3 years; or equivalent combination of education and experience.
• Must be at least 18 years of age

Responsibilities

• Performs all operational duties related to the daily opening and closing of venues in the absence of the Lead. Completes opening and closing checklists for operational readiness, inspects the work environment including: equipment, loading gates, lap bars, vehicle or rides and ensures operational safety. Evacuates the venue when necessary.
• Responsible for overseeing new hire training and is the first point of contact for new team members. Schedules on-the-job training, works closely with Leads and Trainers to ensure that team members have successfully completed their training plan. Monitors trainees throughout their on-boarding and training to ensure operational proficiency. Meets with team members to review their training progress, addresses concerns, documents training related issues, administers testing and signs off on the successful completion of training and testing.
• Responsible for the consistent execution of guest service, operational standards and motivating team members to safely deliver ride capacity. Coaches performance, conducts daily shift meetings and safety spot talks and documents performance utilizing the Lead Observation Report. Orders and maintains operating supplies, reviewing and/or edits Kronos to ensure that time is properly entered based on job code and functional area. In the absence of a Supervisor will approve daily scheduling request changes.
• Ensure daily staffing levels and rotation schedules are adjusted according to park attendance. Maintains daily Ride & Show reports, overtime reports, and safety checklists. Monitors and reports deficiencies in show quality and facilities. Aids in the dissemination of general company and venue or area specific forms of communication. Effectively applies the UO service model of Look, Focus, Act to satisfy and resolve the needs of the guests and the team members.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees