Teaching Assistant-Dallas

ACI Learning • Dallas, TX

6d • $20 - $20

About The Position

This position has a strong emphasis on mentoring, coaching, monitoring, and supporting students to achieve certification and career goals. The Teaching Assistant will be coached and trained to become a future, successful instructor or mentor for any of the ACI Learning certification courses currently being offered. The Teaching Assistant must partner effectively with Tech Academy staff and current Instructors to provide effective support and customer service to students and contribute to ACI Learning overall customer success strategy as we experience rapid growth. This is a temporary position for the duration of the selected course or program.

Requirements

• Completed the Customer User Support Specialist (CUSS), Information Security Analyst (ISA), or Network Support Specialist (NSS) Program within the last two (2) years
• OR have at least one (1) current & active technical certification from those programs (excluding ITIL)

Nice To Haves

• One or more of the following mentoring experience:
• Military E-6 or Above
• E-5 For At Least (3) Years
• Instructor/Teacher
• Two (2)+ Years
• Coach
• Two (2)+ Years
• Course/Product Development
• Supervisory Role

Responsibilities

• Proactively engaging with students to offer support
• Increase student engagement/participation
• Proactively monitoring student progress
• Conducting workshops, labs, and exam prep sessions to support students through certification
• Ensuring the learning environment and resources support learner needs
• Preparing the learning environment and resources, including setting up IT equipment, labs, and workshops, where appropriate
• Support Instructor with attendance (beginning and mid-point)
• Review Course Materials with Instructor prior to course to prepare for sections being taught
• Collaborate with Instructor in creating additional activities (polling, etc.)
• Provide instructor coverage for sessions as needed

Benefits

• Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date.
• Four weeks of paid parental or medical leave, so you can focus on what matters most.
• Flexible PTO policy, sick time, and eight paid holidays — because we believe in balance.
• 401(k) retirement plan with immediate vesting and up to 5% matching contributions — we invest in your future from day one.
• One free course each year after 90 days — advancing your skills is part of the job.
• Tuition assistance to support your continued education and professional growth.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees