TDMK-Manager, Customer Accounts

KeHE Distributors • Mendota Heights, MN

87d • $76,230 - $100,000

About The Position

At KeHE, we're obsessed with creating solutions, unboxing potential, and serving others - and it all starts with you. As an employee-owned distributor of natural and organic, specialty, and fresh products, we're committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you'll be embarking on a career that's moving forward. When you join KeHE, you're becoming part of a team that is a force for good.

Requirements

• Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field preferred.
• Minimum of 5 years of experience in freight brokerage, 3PL, or transportation operations.
• Minimum of 3 years of experience in leadership or account management capacity.
• Experience managing customer relationships and delivering results in a freight brokerage or transportation environment.
• Deep knowledge of freight brokerage operations, market cycles, and shipper expectations.
• Demonstrated leadership abilities with a focus on team development, accountability, and performance.
• Strong customer service orientation with a focus on responsiveness, communication, and problem resolution.
• Excellent negotiation, business acumen, and decision-making skills.
• Proficiency with Transportation Management Systems (TMS) and Microsoft Office Suite.
• Strong analytical and financial comprehension, particularly around margin and pricing strategy.
• Ability to multitask, prioritize, and thrive in a high-volume, fast-paced brokerage environment.
• Knowledge of transportation compliance and industry best practices.

Responsibilities

• Manage and grow a portfolio of customer accounts by delivering outstanding service execution and identifying opportunities for expansion.
• Build strong relationships with assigned customer accounts, ensuring a high level of satisfaction and responsiveness.
• Manage customer escalations and serve as the primary stakeholder for customer issue resolution.
• Understand customer supply chain goals and develop tailored solutions to meet service and cost performance expectations.
• Identify and pursue opportunities to grow wallet share with existing customers through additional services, lanes, and modes.
• Proactively gather feedback to uncover unmet needs, service gaps, or future business opportunities.
• Monitor and report out account-level and customer portfolio financial performance; including revenue, gross margin, and cost-to-serve contribution analysis.
• Lead new customer onboarding by gathering service expectations, defining internal requirements, and documenting process and procedures.
• Lead pricing support for existing accounts and new opportunities, ensuring profitability and competitiveness.
• Lead the development of customer QBRs, reviewing past performance and driving mutual goal setting.
• Oversee day-to-day freight execution for all shipments within assigned book of business.
• Direct team responsibilities across order entry, load planning, carrier selection, track & trace, exception management, and shipment closure.
• Ensure carrier assignments are cost-effective, policy compliant, and aligned with service requirements.
• Use TMS and reporting tools to maintain visibility into shipment statuses, service performance, and cost metrics.
• Collaborate with Carrier teams to ensure consistent access to reliable carrier coverage.
• Ensure accurate and timely updates in systems to support clean billing and customer communication.
• Coordinate with Finance and Billing teams to ensure clean invoicing, correct documentation, and resolution of discrepancies.
• Contribute to internal process improvements and adoption of tools/technologies that enhance efficiency and scalability.
• Lead, coach, and mentor a team of Logistics Coordinators and Freight Brokers to meet service expectations and productivity goals.
• Set clear performance expectations, provide regular feedback, support professional development for team members, and conduct team huddles, 1:1s, and performance reviews.
• Foster a collaborative, accountable, and results-driven team culture along with supporting hiring, onboarding, and training of new team members.

Benefits

• Health/Rx
• Dental
• Vision
• Flexible and health spending accounts (FSA/HSA)
• Supplemental life insurance
• 401(k)
• Paid time off
• Paid sick time
• Short term & long term disability coverage (STD/LTD)
• Employee stock ownership (ESOP)
• Holiday pay for company designated holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree