TDE Service Associate Service Agent III

American Red Cross•Detroit, MI

2d•Onsite

About The Position

The TDE Service Associate Service Agent III position at the American Red Cross is an individual contributor role focused on supporting disaster cycle services. This role involves empowering and facilitating diverse volunteer teams to deliver rapid, accessible, and equitable disaster services, with a particular focus on frontline communities and cultural/linguistic diversity. Key aspects include assisting with program implementation, monitoring and analyzing business data for service improvement, ensuring compliance with data protection, and contributing to continuous improvement processes. The associate will also engage and develop Disaster Leadership Volunteers, collaborate with the Disaster Workforce Engagement team, and support community mobilization and partner engagement for disaster preparedness, response, and recovery. The role requires acting as a local point of contact for partners, managing volunteer engagement targets, and participating in regional and out-of-region disaster response operations, including potential deployments under challenging conditions. The position operates under limited supervision, applying subject matter knowledge to meet specific needs.

Requirements

Bachelor's degree required.
Minimum 3 years of experience with social services or service/program delivery, or equivalent combination of education and related experience required.
Ability to coordinate staff and volunteer activities.
Excellent interpersonal, verbal, and written communication skills.
Ability to develop project plans & budgets.
Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals.
Demonstrated analytical and decision- making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements.
Proven record of accomplishment of collaboration with diverse groups and individual’s representative of all the demographics of this community, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management.
Ability for planning, public speaking, project management and process improvement.
Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation.
Intermediate level proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
Familiarity with federal, state, and local employment laws.
Ability to work outside of regular duty hours including nights and weekends.
Must be able to perform all assigned responsibilities under “steady state” requirements.
Ability to work in a matrixed environment and on a team.
Geographic Community Disaster employees are expected to work daily in their assigned geographic area to engage and mobilize communities and support volunteers.
Regional leadership and functional employees are expected to work daily within their region's geographic area to provide leadership and functional support, engage and mobilize communities, and support volunteers.
Regional disaster employees are required to deploy to disaster relief operations outside of their region at a minimum of once a year.
Employees must meet all training and physical capacity requirements for deployment.
Travel may be required.

Responsibilities

Empower Volunteers: Facilitate and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming, or specific functional activities throughout the assigned geographic area.
Ensure disaster cycle services are delivered in a rapid, accessible, and equitable manner, both culturally and linguistically, to meet the urgent, disaster-caused needs of our clients, with a focus on frontline communities.
Support the Program: Assist with the successful implementation of either specific disaster cycle services program activities, or a specific disaster cycle services function within an assigned geographic area.
Monitor, collect and analyze business data to improve services to individuals and communities.
Ensure compliance with data protection and privacy regulations while managing sensitive disaster-related information.
Work at the direction of a Disaster program supervisor to create and improve plans for successfully meeting disaster cycle services programmatic vision.
Provide feedback to support the continuous improvement process.
Mission Capacity Building: Engage disaster volunteers who are the primary workforce, and representative of the communities they serve, both culturally and linguistically.
Support the development of Disaster Leadership Volunteers, including volunteer partners, to meet specific responsibilities as part of their work in disaster readiness, preparedness, response, and recovery, or specific functional tasks.
Collaborate closely with Disaster Workforce Engagement team.
Engage Community: Support local efforts to prepare and mobilize communities and engage partners to prepare for, respond to, and recover from disasters and emergencies.
Participate in community listening and engagement activities alongside Disaster Program management, chapter leadership, community volunteer leaders, and all other business lines to ensure the Red Cross is the most trusted disaster services provider.
Engage and include diverse stakeholders reflective of all dimensions of diversity in the community across the disaster cycle, including disaster relief operations.
Manage in a Matrix: Implement plans to meet assigned targets for volunteer engagement and volunteer-led Disaster Action Team response to local home fires or support specific function tasks within assigned geographic area.
Work at the direction of assigned supervisor.
Know Your Communities: Act as the local point of contact for partners and communities.
Partner with local organizations and leaders supporting frontline communities and community resiliency before, during and after disasters.
Ready to Respond: Participate in disaster response operations in the region in alignment with the Disaster Cycle Services Concept of Operations, upon completion of training requirements.
Deploy and participate in operations outside of home region.
Perform all assigned responsibilities under “grey sky” requirements with potential for deployment as directed.