TD Team Member

Morgan & Morgan, P.A. • Orlando, FL

9d

About The Position

The TD Team Member plays a critical role in safeguarding the integrity of our case evaluation process. This position is responsible for reviewing cases recommended for turn-down by attorneys and case staff, ensuring decisions are well-founded, thoroughly documented, and consistent with firm standards. Beyond case review, the TD Team assesses client interactions throughout the case lifecycle to confirm that every touchpoint reflects our values of professionalism, empathy, and excellence. This role demands exceptional analytical ability, sound judgment, and independence, along with a solid understanding of personal injury and premises liability law.

Requirements

• Strong knowledge of personal injury and premises liability case types.
• Exceptional analytical skills with the ability to assess facts objectively and identify overlooked liability angles.
• High attention to detail and sound judgment in decision-making.
• Excellent written and verbal communication skills.
• Ability to work independently and manage a steady review workload.
• Creative problem-solving mindset to challenge assumptions and uncover opportunities.

Responsibilities

• Review all cases within assigned territory that attorneys or case managers have recommended for turn-down.
• Verify the stated reason for declining the case (e.g., liability issues, client-fired cases, no injury, lack of insurance coverage, no treatment, insufficient damages, ETC).
• Client Experience Quality Review - how clients were communicated with throughout the case life cycle.
• Ensure tone, professionalism, accuracy, and empathy align with firm standards.
• Identify trends in improper turn downs and recommend workflow or training improvements.

Benefits

• medical and dental insurance
• 401(k) plan
• paid time off
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees