About the position
You have a choice of where you want to work! We invite you along on our journey to Purify and Protect, with Every Fiber, for a Sustainable World. We aim to attract, retain, and energize passionate people, like you, by investing in your professional development and providing opportunities for personal growth. Do your values align with ours? Accountability, Growth mindset, One team, Care and a fair and inclusive work environment for everyone, everywhere! We strive to meet the highest standards of corporate citizenship by protecting the health and safety of our team, safeguarding the environment, and creating a long-lasting, positive impact on the communities where we do business. Are you with us?!? We are looking for a Technical Customer Service (TCS) Engineer at our Madisonville, KY facility.
Responsibilities
- Offer technical product application support, to influence and assist customers in marking their purchasing decisions; provide technical training as required.
- Develop understanding of customer's production process and identify challenges and problems in the process in order to solve customer's problems.
- Analyze product requirements, recommend solutions, and present features and benefits.
- Help manage customer complaints/claims from analysis of root causes to identification of corrective action plans and communication to customer.
- Build a network within the customers' organization to enable access to information about the process and performance of our products.
- Represent the customer's technical requirements to supply chain and product development.
- Ensure successful customer introduction of products in their processes by attending, contributing and documenting the results of customer trials.
- Meet and maintain the safety, quality, and regulatory compliance requirements for each grade of media.
- Perform additional duties as requested.
Requirements
- Bachelor's degree in engineering with three years' experience.
- Experience in the Pulp/Paper Industry, preferred.
- Project coordination experience preferred.
- Understand and follow Ahlstrom's policies and procedures.
- Exercise a high degree of independent judgment and self-motivation while fostering a team atmosphere.
- Chemical/mechanical/mathematical aptitude.
- Solid troubleshooting skills.
- Sound communication skills both verbal and written.
- Interpersonal skills, strategic planning and influencing skills, problem solving, organizational and leadership skills.
- Requires the ability to use multiple computer programs/systems including MS Office Suite.
Benefits
- Equal Opportunity Employer
- Commitment to corporate citizenship
- Opportunities for professional development and personal growth
