TCCH SURVEILLANCE OPERATOR

GTRC•Williamsburg, MI

About The Position

Provides constant video surveillance and reports accurate and factual information for casino and tribal asset protection.

Requirements

Must have excellent customer service and communication skills both verbal and written. Must be team player with a positive attitude.
Attention to detail and accuracy is essential as well as the ability to handle multiple tasks and strong organizational skills.
Must be willing and able to learn programs specific to surveillance operations.
Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time. Must be able to make sound decisions under pressure. The needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position.
Must possess the ability to work with various personalities while maintaining impartiality.
Must have good mathematical skills in order to add, subtract, divide, and multiply.
Must be willing to take responsibility when asked and to adhere to the strictest confidentiality.
Must assist in maintaining a clean office environment.
Must respond to supervisory guidance and assignments and accept feedback in order to learn new, updated information.
Must be at least 18 years old with a minimum of a high school diploma, a GED or equivalent experience. Some college is preferred.
Minimum of 1-2 years gaming experience. Non-gaming Surveillance experience may be considered.
Must have a complete understanding of the policies and procedures of each department and Gaming Operations in general.
Basic understanding of casino gaming systems.
Must have proficient working knowledge of Microsoft Office including Excel, Word, and Outlook.
Must be able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment.
Must be able to work flexible hours including nights, weekends and holidays.
Must adhere to company policies regarding strict confidentiality.

Responsibilities

Maintain confidentiality at all times.
Observe and report accurate information; summarizing the relevant details of an event in a concise and factual manner.
Monitor all areas that are designated as essential coverage areas to ensure that all policies and procedures are followed.
Assist in the confidential investigations of customers and employees for fraud, theft, embezzlement or other misconduct.
Learn all gaming procedures in order to analyze activities for suspicious, unusual, or undesirable play.
Operate the CCTV system to monitor all gaming and non-gaming areas.
Maintain appropriate logs, reports, and records of illegal activity.
Use of game protection skills.
Utilize a wide variety of reference, descriptive data and other important information such as policies and procedures and other gaming reference tools in order to reach an informed decision.
Utilize Synkros, ID Point, EVERI, and other casino programs.
Work a flexible schedule to include nights, weekends, and holidays when required.
Any other duties assigned by the Surveillance Management.
Other duties as assigned by Supervisor.