TCCH BEVERAGE SERVER

GTRC•Williamsburg, MI

About The Position

It is the beverage server’s responsibility to create an enjoyable experience that far exceeds the guest’s expectations. The goal is to provide the guest with positive, prompt, professional, friendly beverage service to generate repeat business. Position requires working in a fast-paced exciting environment.

Requirements

Must have excellent guest service and communication skills, both verbal and written
Must be a team player with a positive attitude
Must be highly motivated, organized and able to multiple task
Must have excellent organizational skills and be able to follow instructions and procedures.
Must be able to respond in a positive manner to supervisory directions and guidance. Also be able to accept constructive criticisms in order to grow and learn new, updated information
Must be a team player. Participate in cross-training for other positions in front/ back of the house as directed by supervisor or management. Required to attend on-going training sessions and staff meetings
Use Tip training for verifying, monitoring, and intervention purposes
Must be 18 years of age or older.
Must be knowledgeable of Michigan Liquor Control Commission Laws
May be required to lift up to 40 lbs.
Must be able to stand or walk for entire shift
Must be able to reach, bend, stretch, kneel, crawl, lift and carry
Must have exceptional grooming habits and manners
Must be able to effectively handle stressful and compromising situations while remaining focused and professional and at times must be able to make decisions on your own
Must be able to work in a fast paced, stressful atmosphere, having the ability to deal with difficult situations/people without losing perspective
Must be able to work productively under strict time restraints
Must be able and willing to work in a crowded, loud, smoking environment
Must be able to handle being under constant surveillance
May be required to work in small, enclosed spaces
Must practice all safety policies, procedures and standards as set by OSHA and Health Dept.
Must be in work station @ scheduled time and in proper uniform
Must be able to work days, evenings, graveyard, weekends, holidays and special events etc.
Must be able to pass a background investigation and a drug urinalysis as a condition of employment
Must be able to work flexible hours and to take on additional responsibilities when asked
Must adhere to company policies regarding strict confidentiality

Nice To Haves

Experience in hospitality industry preferred.
Customer service skills and experience is a plus.

Responsibilities

Provide high quality guest service by welcoming and greeting guests with a positive, professional attitude
Provide beverage service in a timely manner
Use suggestive selling; always serve bar beverages responsibly, and within legal guidelines
Work safely and efficiently utilizing equipment, techniques and products
Accurately accounts and reconciles revenue
Perform all side work duties, which may include opening, on-going, and closing duties
Communicate with supervisor and team members regarding shift activities, problems and product concerns
Remain updated on current casino and department promotions
Maintain sanitation, safety, security, and personnel policy standards at all times
Follow security and surveillance protocol when necessary
Assist bartender and supervisor as needed
Perform additional duties as assigned by supervisor or manager
Willingness to cross-train and provide support in related areas of operations
Other related duties as assigned