TCC SPECIAL EVENTS COORDINATOR

GTRC•Williamsburg, MI

About The Position

The Special Events Coordinator will assist in the creation and service of special events, promotions, theme parties, etc., that target high value players (or VIPs) and the masses. The goals are to increase VIPs frequency and length of play, create an experience for the guests and stimulate all guests to use their Player’s Club Cards for tracking purposes.

Requirements

Must have excellent customer service and communication skills both verbal and written.
Must be a team player with a positive attitude.
Must be highly organized and able to handle multiple tasks at one time.
Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time.
Must possess the ability to work with various personalities while maintaining impartiality.
Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information.
Must be at least 18 years old with a High School Diploma, a GED or equivalent experience.
Must have a valid, Michigan driver’s license and be insurable by the Tribe.
Must be able to effectively handle stressful and compromising situations while remaining focused and professional.
Must be able to deal with difficult people without losing perspective.
Must be able to work productively under strict time restraints with variable deadlines, handle more than one task at a time and feel comfortable speaking in front of a large group of people.
Must be able and willing to work in a crowded, loud, and smoky environment on occasion.
Must be able to handle being under constant surveillance.
Must be able to work Monday-Friday, 8am-5pm and evenings, weekends and/or holidays dependent upon special event calendar.
Must be able to adapt to working in a typical office setting, on the casino floor or outdoor Special Events.
Will be required to travel between properties.
May require travel/overnight travel for training purposes.
Must be able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment.
Must be able to work flexible hours and to take on additional responsibilities when asked.
Must adhere to company policies regarding strict confidentiality.

Nice To Haves

Experience in customer service, speaking in front of a large group and event planning is preferred.
Experience using Microsoft Word, Excel, Access and/or Casino Marketplace preferred.
Preferred candidate will have college education focusing on Marketing or Marketing related services.
Experience in coordinating Special Events, knowledge of Publicity, Broadcast Media and or party planning preferred.
Casino Marketplace and data warehouse experience preferred.

Responsibilities

Create Special Events from conception to completion as directed by the Marketing Team and using information supplied by Analysis, employees and guests
Event pro-forma creation and completion
Host and execute promotions/special events
Manage event budget
Assist with Marketing campaigns to include broadcast, print, direct mail, web site, in house package (dining, lodging), timeline and coordination of event
Assist radio and television stations during live remotes of promotional events
Coordinate with the graphics department to create effective internal advertisements
Coordinate with vendors for support of events (Banner shops, sign shops, golf courses, prize and promo companies, etc.)
Write direct mail copy
Telemarketing when necessary
Assist Analysis with pre and post event pro-forma (analysis)
Order and communicate needs for decoration and other support
Coordinate food and beverage
Communicate
Supply adequate information for each event to all performers
Fact Sheet creation, distribution and communication to performers
Attend department meetings to discuss upcoming Special Events
Winner information to Publicist, Web site, Guest Relations and Winner’s Gallery in casinos
Assist in purchase and creation of promotional packages and giveaway items
Coordinate and assist celebrity appearances for special events
Monitor customer flow for planning purposes
Compile competitive reports
Willingness to cross-train and provide support in related areas of operations.
Other related duties assigned by Marketing Director and/or Special Events Manager
Communication of events to Managers, Supervisors and frontline performers
Manage Special Events