Taxi Rideshare Access Program Intern
About The Position
Under the direction of the Senior Project Manager, the Intern will assist with daily operations of the Taxi and Rideshare Access Program (TAP and RAP). This position plays a vital role in ensuring smooth program operations and delivering outstanding customer service to Pace TAP and RAP users. Essential functions include: Enrolling users by email and phone into TAP and RAP. Assisting Project Managers with data analysis for audits ensuring program integrity. Providing exceptional customer service to program users by answering inquiries. Researching similar programs nationwide to develop a program comparison matrix. Performing other duties as assigned.
Requirements
- Must be 18 years of age or older.
- High school diploma or equivalent.
- Must be currently enrolled in a 2-year or 4-year accredited college or university and working towards a degree in Public Administration, Transportation Planning, or other related field.
- Must demonstrate working knowledge and proficiency of Microsoft Office Suite applications.
- Ability to sit for extended periods of time, frequently stand and/or walk within an office environment, lift and carry up to 25lbs, use a keyboard and type for prolonged periods.
Responsibilities
- Enrolling users by email and phone into TAP and RAP.
- Assisting Project Managers with data analysis for audits ensuring program integrity.
- Providing exceptional customer service to program users by answering inquiries.
- Researching similar programs nationwide to develop a program comparison matrix.
- Performing other duties as assigned.
Benefits
- Regional Ride Pass for free transportation on Metra, CTA, and Pace.
- Pace is committed to ensuring that our career website and recruiting process are accessible to all individuals. If you encounter any difficulties or limitations in using or accessing our online application, or if you require reasonable accommodations to complete this application, participate in interviews, complete any pre-employment testing, or engage in any other aspect of the employee selection process, please direct your inquiries to [email protected].
- Pace is an Equal Opportunity/Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, gender identity, disability, or any protected categories, assuming an individual can perform the essential functions of the job with or without accommodation.
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What This Job Offers
Career Level
Intern
Education Level
High school or GED
