Serve as a liaison between the senior manager, the client, and the professional staff. Assume full responsibility for multiple tax returns and client engagements, simultaneously; manage client relationships and expectations, monitor engagement economics and coordinate engagement workflow. Develop comprehensive client service plans (meetings, dates, assignments, etc.) for engagements in collaboration with team. Review and coordinate preparation of tax returns. Identify and research technical issues to assure compliance with federal, state, and local tax laws and regulations. Maintain contact with clients throughout the year; possess a thorough knowledge of the client and all facets of client's business; own the end-to-end relationship. Monitor engagement economics by reviewing and analyzing reports and data; respond actively to issues or discrepancies. Serve clients in a consultative role with an emphasis on exceptional client service and identification of value-added services; proactively interact with key client management to gather information, resolve problems, and make recommendations for business and process improvements. Ensure and provide evidence that all seniors/staff are actively engaged in performance improvement/development activities specific to their needs. Communicate clear performance goals, priorities and required competencies to others. Use coaching and managerial skills to enhance the development and growth of others. Work to develop responsible trained staff by assisting in retention. Participate in technical and professional training throughout the year. Participate in the firm's annual performance management and goal setting process. Building and maintaining professional relationships is vital through networking events, to promote clients, referral sources, peers and community influence. Understand client needs and offer tailored solutions. Other responsibilities as required.
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Job Type
Full-time
Career Level
Mid Level