PAYLOCITY CORPORATION-posted 2 months ago
$35,600 - $73,600/Yr
Meridian, ID
5,001-10,000 employees

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

  • Responsible for prioritizing, monitoring, and completing Help Tickets related to client payroll adjustments, including Current Quarter Adjustments (CQAs) and Prior Quarter Adjustments (PQAs).
  • Provide timely and effective support to end users experiencing software or system-related issues.
  • Track and maintain interactions throughout the entire life cycle.
  • Learn and become an expert on application features, configuration, and supported third party software.
  • Identify, diagnose, and resolve technical issues and critical incidents through research and analysis.
  • Assist end users on the modification of tax adjustments.
  • Prepare technical writing specifically for 'how to' and 'troubleshooting' guides, and narrate, record and edit 'how to' videos.
  • Collaborate with internal teams to strengthen processes and deliverables.
  • High School Diploma required.
  • Minimum 3 years’ experience in a payroll/customer service role.
  • PC hardware/software experience, including installation, maintenance, and training end users.
  • Experience working with Microsoft software, including Access, Word, and Excel spreadsheets, specifically the ability to import data and format tables.
  • Ability to learn new software and desire for continued learning.
  • Ability to analyze data for high-level problem resolution.
  • Must have database administration & maintenance experience – building multi-table databases, writing queries, and frontend UI development.
  • Must have strong mathematical skills for report calculations, accruals, etc.
  • Experience in a help desk/technical support role is preferred.
  • Team Player, collaborating with others to make awesome happen.
  • Self-motivated – you like to work hard and play hard.
  • Adaptable – quick feet! You can shift priorities if needed.
  • Highly Organized – detail-oriented is your thing!
  • MS Office applications - are no sweat when it comes to your skillset.
  • Medical, dental, vision, life, and disability insurance.
  • 401(k) match.
  • Perks that support you, your family, and your finances.
  • Career development opportunities.
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