Tax Roll Records Specialist I

HILLSBOROUGH COUNTY PROPERTY APPRAISER. • Tampa, FL

90d

About The Position

The Tax Roll Records Specialist I performs administrative duties in the specialized areas of customer service and eligibility determinations of property tax exemptions, and research of property ownership records for the Hillsborough County Property Appraiser (HCPA). Work is performed under general supervision with moderate latitude in the use of initiative. The position relies on experience to determine the best approach by using and interpreting policies and procedures.

Requirements

• High school diploma or GED and two (2) or more years of experience working in a customer service or data entry position for a government property appraisal office or real estate company/agency; OR associate degree in business or related field and some experience as listed above
• Valid Florida Driver’s License
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations
• Successful completion of the HCPA Tax Roll Records Specialist Training Program

Responsibilities

• Provides courteous and professional assistance to taxpayers via phone, emails or in-person interactions; responds to customer queries for information such as, qualifications, retaining exemptions, loss of exemptions, exemption corrections, and homestead tax liens
• Researches and resolves questions, issues, and concerns related to areas of customer service; elevates complex issues to higher level staff member as needed
• Reviews, sorts and scans incoming mail and emails to determine appropriate action required
• Researches various databases to verify and determine homestead exemptions
• Enters, updates, and files information and documentation such as, building permits, appraiser notes, and agricultural applications into related computer software, applications, and databases
• Provides support, as needed, to all departments, division, sections, and areas of the agency
• Performs standard mathematical and geometrical computations used in property valuation
• Represents agency in a courteous and professional manner
• May ensure snack store is closed at end of each day and collect money received for items sold daily
• May train and verify the work of new employees
• Performs other related duties as required

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED