Tax Regional Support Specialist

OneSource Virtual•Dallas, TX

30d

About The Position

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com . Candidates must be local to the Dallas, TX or Phoenix, AZ area. Summary The Tax Regional Specialist is responsible for providing outstanding tax service, supported by researching and resolving tax notices and escalations.

Requirements

High School diploma Required
2-4 years customer service
1-2 years of payroll tax knowledge
Basic excel experience
Proven Ability to prioritize tasks
Proficient in Microsoft office suite
Payroll data entry experience
Positive attitude
Good time management skills
Detail-oriented
Flexible in changing environment
Sense of Urgency
Excellent verbal and written skills required
Problem Solving
Excellent customer service skills
Team player
Mathematical aptitude
Work with tight deadlines
Critical thinking
Self-directed management of work and results
Computer literacy

Nice To Haves

Associates Degree or higher
Intermediate excel experience
CPP/FPC certification
Working knowledge and background of multistate tax jurisdictions
Understanding of payroll processing

Responsibilities

Interacts with various Federal, State and local taxing agencies regarding compliance with regulatory guidelines as well as resolving related issues with notices
Frequently communicate with federal, state, and local tax agencies to resolve customer payroll tax notices.
Work to ensure KPI and SLAs are met.
Maintains average ticket aging to 30 days or less.
Responds to cases within stated department expectations.
Identify and provide feedback on jurisdiction processing issues based on notices (aka; mass events)
Coordinate with internal agency relations team to ensure creation of mass event payments.
Communicate updates and perform tasks on customer notices by asking for cash collection, creating prior quarter and current quarter payments (create ACC Packet), and generate check payments for late and missing returns/payments for tax cases.
Coordinate with internal treasury team to research outstanding (non cashed) check payments.
Coordinate with internal amendments team by providing amendment check list and reassigning the ticket to their queue when an amendment is needed.
Package, mail and track any payments/missing returns and send to agencies.
May require occasional travel
Requires Flexible Work schedules and quarterly extended work schedules to meet time sensitive deadlines