The Tax Regional Support Lead manages all filing activities associated with their assigned jurisdictions. This role ensures compliance with filing and payment deadlines, prepares annual and quarterly tax returns, and resolves tax issues by communicating with federal, state, and local agencies. The position requires coordination of documentation to clear tax issues, such as payments and filing confirmations, and involves initiating web payments and filing to various state agencies. The lead will create submissions of timely, accurate tax deposits and reports, assist in year-end processing and reporting, including W-2s, and coordinate with internal stakeholders regarding issues related to amendments, abatement requests, and missing payments/returns. Monthly jurisdiction scrubs and preparation are necessary to identify inaccurate customer data, and the lead will monitor agency status monthly to identify and rectify payment, credit, and filing issues. Researching issues identified through dashboards and weekly audits, as well as rejected filings/payments from quarterly, annuals, and W-2s, is also part of the role. The position requires flexible work schedules during quarter-end months to meet time-sensitive deadlines and involves completing other duties such as special projects, initiating rejection cases, regeneration of packets, and responding to items related to filing from the OSV tax email box. During non-filing periods, the lead will review the agency website to ensure accounts are in good standing and support notice resolution by assisting SR Specialists with complex cases and questions.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
501-1,000 employees