TAX PROGRAM TECHNICIAN II, FRANCHISE TAX BOARD
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About The Position
Under the general direction of a Tax Program Supervisor (TPS), in the Business Entities Exempt Organization unit, the incumbent resolves the most complex accounts. The incumbent examines business entity accounts and makes appropriate adjustments in Business Entities Tax System (BETS). This position may include, but is not limited to, approval and denial of exempt status, refund claims, fund transfers, assessing additional tax, assessing penalties, and corresponding with taxpayers and/or their representatives regarding additional information necessary to resolve complex accounts. All duties are performed within the framework of the department's strategic business goals, mission and values. This advanced journey level position is also part of our Exempt Call Center Team and works as a secondary level back-up to the phone services. The incumbent will work independently, exercise good judgment, and require little supervision or quality review. Our Tax Program Technician IIs (TPT II) exercise professionalism and use good judgment to assist the customer.
